Case: A California Auto Club Reengineers Customer Service 1. Describe the customer service process at CSAA and discuss the different phases of the reengineering effort. The new customer service is called “member service consultant”. 80% of the customers’ problems are going to be solved by their new system. The system made by three separate systems. The linked data would respond to most members on the spot. The “preliminary phase” was designed to find “quick his”‚ it was to authorize
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Stories among Us Mei Li was born in Kuala Lumpur‚ Malaysia on July 17‚ 1971. She was a happy and healthy baby. As she grew up‚ she had the urge to go to America. She wanted the job opportunities that the US had offered‚ but she was scared. She would be the first person of her family to go to America. She would have to go alone and explore this unfamiliar place. After comparing the pros and cons‚ she made up her mind. Mei flew from Malaysia to New York. She got a job as a hairdresser nearby her apartment
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the 5 senses to make your writing more interesting. Add details to tell the reader what you see‚ hear‚ smell. taste‚ and feel. Keep in mind that feel can be emotions and touch. 2) Share one or more of the following stories; a boring Beach Story‚ Morning Story‚ A Cold Day Story. Then read the exciting ones. Morning Time I woke up this morning and knew it was going to be a good day. I got dressed in my favorite outfit. I brushed my teeth. I brushed my hair. Then I went downstairs and
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III honors 14 October 2011 The Short Stories Quiet‚ But Aggressive Approach Novels are superfluous while short stories strive for flawlessness‚ ensuring meticulously picked details and succinct plots. The short story utilizes the complex and vivid words the English language has to offer‚ painting pictures in the minds of the reader‚ while the novel overwhelms the reader with redundant and arbitrarily picked language. Steven Millhauser says that Short stories illustrate the message or meaning that
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Introduction There have been many Supreme Court cases that dealed with many concepts of the law‚ like obscenity for example. As a matter of fact‚ obscenity is a concept that Miller v. California deals with. To be more specific‚ this case deals with what is considered obscene‚ and if the specific obscenity mentioned in this case is protected by the first amendment‚ the freedom of speech. I will now explain this case in more depth. What brought this case about? In 1973‚ Marvin Miller
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have to defend your principles regardless of how they are seen. I have lost contact with them due to the circumstances that they are in‚ I wish I could tell them how I really feel‚ how I am writing a college application to the best universities in California‚ how through experience I have learned to appreciate the actual community where I am present. In 2009‚ a tedious legal process of guardianship had the some regulations met that qualified me to go live with my legal mother; my surroundings were
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5 Important Elements of a Short Story A short story is a short work of fiction. Fiction‚ as you know‚ is prose writing about imagined events and characters. Prose writing differs from poetry in that it does not depend on verses‚ meters or rhymes for its organization and presentation. Novels are another example of fictional prose and are much longer than short stories. Some short stories‚ however‚ can be quite long. If a a short story is a long one‚ say fifty to one hundred pages‚ we call it
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As a storyteller for children‚ I would like to share my latest favourite story for primary aged children. This comes from a book by Anne Rockwell. The Story Snail Lee’s version of a story by Anne Rockwell Once upon a time there was a boy named John. John was a nice boy‚ and a kind boy‚ but there was nothing that he was really good at doing. Nothing at all. Everyone laughed at him and teased him. So one day‚ he ran away. He ran away to the paddock and he hid in the long tall grass
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Within the first pages of the book‚ introduces us to the world of short stories. It lets us know that throughout the 19th and 20th centuries that Americans found stories in random places such as newspapers‚ all manners of magazines and they gained a wide variety of attention from critics as an essential part of literary studies Creative writing classes pop up at American universities and colleges drastically in the past 30 years. Bookstores‚ coffeehouses seemed to sponsor author readings and meetings
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Mrs. Akamine “The Story of an Hour” Irony Essay The beauty of a literary work lies in its effective use of figurative language. Irony is one of the most versatile of literary elements‚ and it plays a very important role in "The Story of an Hour" by Kate Chopin. Situational irony is used to show the reader that something that is not expected happens in the plot. Dramatic irony is used to clue the reader in‚ on something that is happening that the characters in the story do not know about. Both
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