Commerce Lab - Practical Question Bank FACULTY OF COMMERCE‚ OSMANIA UNIVERSITY ------------------------------------------------------------------------------------------------------------ B.Com (General‚ Computers & Comp. Applns‚ Tax Procedures & Practices) II Year W.E.F.2009-10 FINANCIAL SERVICES: BANKING AND INSURANCE Time: 60 Minutes Record : 10 Skill Test : 20 Total
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I sat down on a row of chairs. There were not many people in the bank on the Tuesday afternoon. So I figured that I would not have to wait long for my turn. Suddenly I heard someone shout behind me. instinctively I looked around and was shocked to see two gunmen brandishing handguns and telling everyone in the bank to get down on the floor. I obeyed quickly. I was too stunned to feel any fear. I just lay down on the floor like the other customers. I could not see anything except the floor tiles
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markets activity. Excluding the gain on deconsolidation of CIMB Aviva of RM250 million in 4Q11‚ the uplift in non-interest income was 19.8%. The Group’s profit before tax (“PBT”) was 9.1% higher at RM5.678 billion. In 2012‚ the Group’s regional Consumer Bank PBT expanded by 23.9% Y-o-Y to RM2.323 billion. The Malaysia & Singapore consumer operations PBT grew 17.7% Y-o-Y despite only moderate revenue growth due to provision write-backs in Malaysia and
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for Pilgrim Bank than offering incentives to promote wider use of the online channel. To begin solving the problem‚ Mr. Green first must address the following research issues: how much more/less profit do online users generate; is this difference significant‚ what are the measures of customer profitability‚ what are the characteristic of the bank’s online users and profitable customers‚ what are the costs of operating the online banking channel‚ and finally what measures does the bank take to retain
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Please Print and preserve this page. Thank you Md. Raihan Reza Rabby‚ for submitting your application for the post of Officer (General Side) of Bangladesh Bank. CV identification number : 344187-213704 Name : Md. Raihan Reza Rabby Father : Md. Rezaul Karim Molla Mother : Mst. Rokeya Begum Birth date : 19 July‚ 1992 Permanent address : Vill.: Dhopadi. P.O : Noapara. P.S. : Abhoynagor. Dist.: Jesssore. Your application tracking number is 149-344187-263768. And CV identification
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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Bank have the following characteristics which distinguish them from most other commercial enterprises: 1. Security: They have custody of large volumes of monetary items‚ including cash and negotiable instruments‚ whose physical security has to be ensured. This applies to both the storage and the transfer of monetary item and makes banks vulnerable to misappropriation and fraud. They‚ therefore‚ need to establish formal operating procedures‚ well-define limits for individual discretion and rigorous
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BANK OF THE PHILIPPINE ISLANDS Bank of the Philippine Islands (BPI) is that country’s second-largest bank‚ trailing only Metropolitan Bank & Trust. It is also the Philippines’ oldest bank and one of the oldest of all Asian banks. BPI offers a full range of commercial and retail financial services‚ including corporate finance services‚ asset management‚ and brokerage and other financial consulting services. BPI’s retail network includes more than 700 branches throughout the Philippines‚ as well
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Patience and Poetry: The Effort of a Fresh Perspective (Draft) In his travel narrative‚ A Fortune-Teller Told Me (2001)‚ Journalist Tiziano Terzani avoids airplane travel for an entire year due to a prophecy he receives warning him of grave danger if he failed to comply. Terzani being an international journalist‚ who covers wars‚ political uprising‚ and other global events‚ navigated the globe for an entire year without ever stepping onto an aircraft. Instead‚ he relied on trains‚ boats‚ cars‚ and
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organisation‚ its staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new or expert naive customers have a high expectation. Opening a new account can be a good example on how the commonwealth customer service works. Upon entrance to a commonwealth
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