FHHM1022 Effective Communication Skills Topics to be covered today: • What is Nonverbal Communication? • Characteristics of Nonverbal Communication • Types of Nonverbal Communication Lecture 6 : Nonverbal Communication • Guidelines for Improving Nonverbal Communication What is Nonverbal Communication? • all human communication messages that transcend (goes beyond) spoken or written words (Knapp & Hall‚ 2006) What is Nonverbal Communication?... Nonverbal communication behaviors:
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Verbal communication represents just a small percentage of winning the sale and dealing with clients in business. The rest is to have adequate non-verbal skills and to know how and when to use them properly. More than voice or even words‚ non-verbal communication actually takes people in to what is on other people’s minds. Sometimes although our voice and words are under control‚ our body language‚ including the tiniest facial expressions‚ movements and gestures can give our true thoughts and feelings
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The communication process 1. Source (the sender) The source of a communication event is usually a person attempting to send a spoken‚ written‚ sign language‚ or nonverbal message to another person or person. The perceived authority and experience of the sender are important factors in influencing how much attention the message will receive. 2. Message The heart of a communication event is the message‚ which is a purpose or an idea to be conveyed. Many factors influence how a message is received
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Nonverbal communication is particularly important‚ and potentially life saving‚ to police officers. The unique challenge faced by law enforcement is how to identify and engage suspects as individuals in heterogeneous society. Theories of nonverbal communication Otu (2015) mentions‚ reveal that an observer can infer character traits such as trustworthiness and honesty through a speaker’s nonverbal actions‚ which is important to law enforcement. There are also studies that link nonverbal behavior cues
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90% of the information we receive is through non-verbal manifestations of the companion. The words that he spoke with‚ no doubt‚ are also important‚ but we consciously analyze and gestures‚ postures and facial expressions - unconsciously. And all that we perceive unconsciously affects us greatly. (James Borg 2009) Imagine that I was offered an interview for a job. The sequence of my actions. Greeting. When my interviewer will be ready to speak to me‚ I will come to his office quietly but confident
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Verbal communication is an exchange between two persons with a symbolic language that can leads to miscommunication‚ misunderstanding‚ and disappointment in one another. People use verbal communication in their daily life as a normal communication language. When a person tries to explain a concept to someone‚ it will always turn out of miscommunication: “misperceiving the thoughts‚ feelings‚ or beliefs expressed in another’s verbal communication‚” the receiver would have interpreted it in different
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Non-verbal communication Non-verbal communication is a behaviour‚ other than spoken or written communication which creates and represent information and meaning equal to that of spoken and written communication. These non-verbal meaning are produced by various movements of our bodies. Linguists claim that it is these movements which say a lot about our feelings and attitude towards others. This communication mainly involves talking without saying a word but by our body movements. In our African
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MINISTRY OF EDUCATION AND SCIENCE‚ YOUTH AND SPORTS OF UKRAINE TERNOPIL NATIONAL ECONOMIC UNIVERSITY UKRAINIAN-DUTCH FACULTY OF ECONOMICS AND MANAGEMENT Course Paper: Emotional Intelligence and Nonverbal Communication Done by: Nazar Diachun Supervised by: N.V. Batryn Ternopil – 2011 TABLE OF CONTENTS Introduction .........................................................................................................
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The Communication Process 1 The Communication Process Mike Speed University of Phoenix The Communication Process 2 Listening and Responding in the Communication Process Imagine a scenario in which you are put in
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Non Verbal Communication 1 Non Verbal Communication Stephanie Mattingly Everest University Non verbal Communication 2 There are several non verbal messages that can be determined. We all communicate with one another even without talking. You can look at someone the wrong way and make them think that you are mad at them
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