"The purpose of giving a positive image of yourself and your organisation when making and receiving calls" Essays and Research Papers

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    sustainable‚ positive atmosphere in your classroom Table of Contents 1. Introduction 2 2. Learner Motivation 2 2.1. Extrinsic Versus Intrinsic Motivation 4 3. Communication 5 4. Interpersonal relations between learners and the facilitator 6 5. The maintenance of discipline 6 6. Classroom discipline policy 8 7. Conclusion 9 8. References 9 Introduction The benefits of creating a positive learning atmosphere in a classroom are numerous. Schools that have a positive learning

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    Call Centers

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    Call Centers Roshni N. Makwana Introduction A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing‚ clientele‚ product services‚ and debt collection are also made. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat

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    Emotions in Organisation

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    Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section –

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    Managing Yourself AG

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    Learner Name: Adam Goulden Managing Yourself Know how to use effective personal time management to achieve team goals Explain the importance of effective time management Effective time management allows individuals to ensure that work is completed on schedule and to the standard required‚ this is important as if each individual member can manage their time this should lead to the success of the business. When time is managed effectively this results in increased productivity and can impact positively

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    Beauracratic Organisation

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    BUREAUCRATIC ORGANISATION Bureaucratic organization has a hierarchical or pyramidal structure to help achieve the most rational and efficient operation at the lowest cost. It was then influenced by the thinking of Max Weber. A bureaucratic organization is one with rigid and tight procedures‚ policies‚ constraints‚ and the company reacts with stringent controls as well as a reluctance to adapt or change. Bureaucracies are very organized with a high degree of formality in the way it operates. Organizational

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    How to Improve Yourself

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    achieve success‚ and if every citizen is successful‚ then the community as a whole is successful. Society works on a basis of morals and laws‚ and it will only function if the population follows these moral values and set laws. Bettering yourself includes improving your morals and‚ yes‚ following the law. The Importance of Being Moralistic Morals have to do with discerning between right and wrong‚ and therefore being moralistic is not always an easy task. The difference between right and wrong is

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    Call Center

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    Call Center Technology in the Philippines New graduates like to call it a stepping stone to a better career while others see it as a glorified phone operator job. No matter what people think about the call center industry‚ there is no doubt that it has been a sector that has helped boost the local economy and has put our country back on the global trading map. Contact centers in the Philippines offer 24/7 multilingual and multimedia supported premium services for marketing‚ sales‚ customer care

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    aren’t looking to make any profits as they are raising money for a cause in order to prevent heart diseases. The British Heart Foundation is therefore a not for profit organisation. 1.3 What Sector is it under? The British Heart Foundation is under the Voluntary sector and the Private sector‚ because they are a not for profit organisation as they are a charitable and a voluntary company. The British Heart Foundation is a registered charity which means that all of their money which they raise either

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    Body Image

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    Bianca‚ thirteen years old‚ worked a lot harder in gym‚ walked home faster than she usually would‚ and skipped meals when she noticed she had less space between her thighs. Seven year old Sharon goes to an eating disorder hospital and faints multiple times because she thinks she is fat. Bryan‚ twenty-one years old‚ overdosed on steroids and ended up in the hospital because he was not as big and built as the other guys in the gym. People constantly compare themselves and never seem satisfied with

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    organisations and behaviour

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    pages Introduction…………………………………………………………………………… Task 1: …………………………………………………………………………………. Organisations structure and culture Executive Summary: This report includes a research and finding of information about two large organisations’- Tesco and Coca-Cola. On the basis of findings it needs to compare and contrast between structure and culture of two organisations and also needs to explain how the relationship between structure and culture can impact on the performance of

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