"The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls" Essays and Research Papers

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    experiences‚ including interaction with others. It is also enabled and enhanced through increasing yourself awareness of your thought‚ feelings‚ actions and behaviours‚ based both on the past and what we might intend for the future. By growing our self awareness we gain a better insight in where we might need to focus our personal development efforts. A main way to increase self awareness if from receiving constructive feedback from others on how our behaviours are perceived by them and what our behaviours

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    If I had to choose between opening gifts from someone or giving gifts to someone‚ I would choose the giving. I like to give gifts more than receive them. I find it very enriching to have my family and friends enjoy the present that I gave them. The best joy of having my family and friends receive gifts by me is the expressions on their faces when they open the gifts. The main reason why I like gift giving is because of the reactions of my family and friends. I put a lot of effort into finding the

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    Bullying Bullying‚ one word that everyone knows. Bullying is the most common thing everyone can encounter at some point in their life. You are either doing it or receiving it. Bullying can eventually turns into suicide because the person that is being bullied feels hopeless and may even feel as though they have nothing to live for‚ when in reality they do. How would you feel if you were the one bullying someone and then they committed suicide as a result of it? Would this make you feel guilty‚

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    Positive Nursing Image

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    generally positive image in the public eye. The video covering trustworthy professions had nursing at the top‚ this tells me that the public views nurses in the correct manner. However‚ I think with the wide variety of television shows depicting healthcare workers is misleading. Always focusing on doctors the public does not understand all of the responsibilities nurses have in healthcare. At times I think the public views nurses as someone entirely directed by a doctor with no autonomy at all‚ when as

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    Positive Image of Nursing

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    Throughout the years there has been a common misinterpretation about the image of nursing. At most times this image is negative and represents the profession in an unconstructive manner. Nurses have the potential to change this image. They can take initiative in many different areas of social involvement. One area that can influence the roles and representations nurses have in society is continuing education or advanced degrees. A second area is social impression which can be influenced by the

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    understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them Telephones have many Different features that a business can use to their advantage One of these features is telecommunications. This enables users to have conversations‚ in a business‚ this would be used to communicate within the business‚ and also make external calls to clients/customers. Another feature is “Call Holding”. This enables the user to put the call on hold (the user

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    Giving briefings and making presentations 1.1 As part of my coursework I was asked to prepare and present a management related topic. The criteria were; A short 5-10 minute presentation. Use presentation techniques such as stories‚ metaphors or acronyms etc. Use presentation aids like PowerPoint slides‚ flip charts‚ props etc. Prepare a short evaluation/feedback form I chose ‘John Heron’s Six Categories of Intervention’ as my topic. Similar topics were covered on the course so far and strongly

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    Communication is a two way process of giving and receiving a message‚ such as exchanging ideas of information. This can be done by text messaging‚ emails‚ letters‚ face to face etc. (Rasheed et al‚ 2010‚ pg.2) Interpersonal communication is an effective way between two people to communicate. The interpersonal communication also involves mirroring and reflective listening and it also involves applying the communication cycle in ways that ensure that your message has been understood. Did you know

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    Finding Your Purpose

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    Purpose seems to stay elusive for many of us. The reasons stem from a lack of understanding of what keeps us from our purpose. Stress and survival based living is the first issue that needs addressing. It does make sense that we need to feel safe and protected before we can afford the luxury of going after quality experiences that are based on love and adventure. The need for protection however is often subjected to a distorted perception. We misinterpret situations as being threatening to our safety

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    Methods of Payment  Payment There are 5 commonly accepted methods of payment:  Cash  Cash  BACS  BACS  Credit Cards Credit Cards  Cheques  Cheques  Debit Cards  Debit Cards  © Business Studies Online: Slide 1  Which Methods Are Most Popular?  Popular? 45‚000  40‚000  Cash T ra n s a c t io n s  ( M illio n s )  35‚000  30‚000  25‚000  20‚000  Cheques 15‚000  BACS 10‚000  Credit Cards 5‚000  Debit Cards 0  1995  1996  1997  1998  1999  2000  Year  2001  2002  2003  2004 

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