The marketing environment surrounds and impacts upon the organization. There are three key elements to the marketing environment which are the internal environment‚ the microenvironment and the macroenvironment. Why are they important? Well marketers build both internal and external relationships. Marketers aim to deliver value to satisfied customers‚ so we need to assess and evaluate our internal business/corporate environment and our external environment which is subdivided into micro and macro
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Chapter 2 The external environment: Opportunities‚ threats‚ industry competition and competitor analysis Knowledge objectives 1 Explain the importance of analysing and understanding the firm’s external environment 2 Define and describe the general environment and the industry environment 3 Discuss the four activities of the external environmental analysis process 4 Name and describe the general environment’s six segments Knowledge objectives 5 Identify the five competitive forces
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and view trends or changes by applying accounting ratios to compare the performance of a business with others in its market. Learning outcomes After completing this unit‚ you should: 1. 2. 3. .4 know how human resources are managed know the purpose of managing physical and technological resources know how to access sources of finance h.::> ::lhl‚:::> tA inta.rnro:::ot fin::anri::ll ct::.tol"’l’"lontc r
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MARKETING ENVIRONMENT Introduction Marketing does not occur in a vacuum. The marketing environment consists of external forces that directly and/or indirectly impact the organization. Changes in the environment create opportunities and threats for the organizations. Definition: ▪ A company’s marketing environment consists of the actors and forces outside marketing that affect the marketing management’s ability to develop and maintain successful relationship with its target markets
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In a global environment‚ religious practice frequently affects business practices within organizations. Religion impacts business and social interactions from meetings to greetings‚ holidays and community events and is an inherent factor of cultural values. A culture’s belief systems are invaluable tools for encoding and reinforcing key value orientations within a given group or community‚ thereby lending it cohesiveness in outlook and perspective to the everyday challenges of life. Awareness of
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CHAPTER 3 The Competitive Environment Learning Objectives Upon completing this chapter‚ you should be able to: Identify the structural characteristics of the environment faced by the firm and how these drivers influence both competition and value creation Choose the appropriate level of specificity in environmental analysis‚ depending on the locus of the decision-making group Predict how changes occurring in the environment might influence future competition and value creation Incorporate understanding
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Business Environment Introduction All businesses operate in a always changing‚ growing and in some ways unique environment. In order for a business to operate successfully in its environment‚ business need to adapt after the environment. It can mean that business have to respond to changing market conditions which affect the demend for the their products‚ how the competitors behave or the change in government policy. The business environment can be divided
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Department of Environment and Natural Resources (DENR)‚ ‘the Philippines is one of the few countries in the world that is both a mega-diversity country and a biodiversity hotspot. It has fragile tropical ecosystems and is an outstanding biodiversity hotspot. The DENR has described the Philippines as the ‘hottest of hotspots’ in the world in terms of threats to its ‘mega diverse’ biodiversity. It highlighted the ‘urgent need to properly manage natural resources and protect the environment’. In a once
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