PROCUREMENT ETHICS AND QUALITY OF PRODUCTS PROCURED IN THE PUBLIC SECTOR (A CASE STUDY OF THE MINISTRY OF WORKS AND TRANSPORT) BY KIYO MWENDA MUCHIRI 07/K/3250/EXT SUPERVISOR MR ANTHONY TIBAINGANA A RESEARCH REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF COMMERCE OF MAKERERE UNIVERSITY. JULY 2011 DECLARATION I Kiyo Mwenda Muchiri‚ do hereby declare that procurement ethics and quality of products procured in
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Developing value Value- good quality at a fair price Total product offer – everything consumers evaluate when deciding weather to buy something Product differentiation – the creation of real or perceived product differences Convenience goods and services – products consumers purchase frequently with minimal effort. Shopping goods and services – products consumer buy only after comparing values and quality Specialty goods and services – products with unique characteristics and brand identify
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who may or may not interact well with each other is not an easy task and‚ in my opinion‚ to be successful you require certain qualities and skills such as: Excellent communication skills. You need to relay instructions very clearly so every part is well understood in order to avoid mistakes. You also need to listen carefully to what your employees tell you. A very good way to make sure someone has understood your instructions is to ask them to repeat everything in their own words. To make sure
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1. Explain the qualities required to become good Sales Personnel Some of the qualities of good sales persons are as follows: 1. Ability to estimate customer’s needs and desires: Should determine what the customer wants and the best way to sell. 2. Ambition : He likes to do a good job and is interested in getting ahead with your company. 3. Appearance: Appearance means a lot today and successful salesman is neat and organized. He presents himself well in person. Also he keeps his desk‚ books
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Analytical - Scientist assess and evaluate all evidences and data gathered.They carefully check the accuracy of facts and the reliability of the sources of information.They do not make hasty conclusions‚but instead base their judgments on facts and information. Humble - Scientists humble and do not boast their achievements.They do not belittle others who do not meet their standards. Intellectually Honest - Scientist present truthful report and accurately acknowledge their sources of information
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What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization: from the top management
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2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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quality management history‚ gurus‚ TQM theories‚ process improvement‚ and organizational ’excellence’ The history of quality management‚ from mere ’inspection’ to Total Quality Management‚ and its modern ’branded interpretations such as ’Six Sigma’‚ has led to the development of essential processes‚ ideas‚ theories and tools that are central to organizational development‚ change management‚ and the performance improvements that are generally desired for individuals‚ teams and organizations. These
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