UNIT 10 – QUALITY QUESTIONS 1. What does it mean by “Quality” and “ Quality Control”? 2. What should companies do to maintain the quality of their products/services effectively? 3. What do you think about the quality of Vietnamese products? What should companies do to enhance their competitiveness in competition? ANSWERS 1. The definition of quality depends on the different circumstances and perceptions. The meaning of quality is also time-based or situational. a. The definition
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A good leader should have four qualities to prove that they are capable of leading a group. The four qualities a leader should possess strength‚ intelligance‚ compassion‚ and most importantly courage. A leader who possesses these qualities is a good example of a leader who can lead their group wisely and carefully. Odysseus has all the qualities that a good leader should obtain in order to lead a group. The four qualities a leader should possess are: strength‚intelligence‚compassion and should be
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try to discuss about how Quality Management helps in Hospitality industry. Quality is a main part of any business providers. Concept of Quality Management is creating and implementing quality planning authority‚ as well as control and improve the quality. They can help to improve efficiency and best practice to fellow workers. As well as it is very important element to identify customer’s satisfaction and expectation. Task 1 Understand the different approaches to quality management appropriate
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roller ball pens that dispense a water-based liquid or gel ink through a ball tip similar to that of a ballpoint pen. The less-viscous ink is more-easily absorbed by paper than oil-based ink‚ and the pen moves more easily across a writing surface. The quality of pen components is checked during all manufacturing stages. Since thousands of parts are made each day‚ inspecting each one is impossible. Consequently‚ line inspectors take random samples of pen pieces at certain time intervals and check to ensure
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ECONOMIC DOWNTURN. EFFECT ON PRICE AND QUALITY Name : AFIQAH BINTI MIOR WAHIDIDDIN Student ID : 6143000201 Lecturer : PROF. DR MOKHTAR BIN ABDULLAH Title: Purchasing behaviour towards groceries market during economic downturn. Effect on price and quality. Research Background: To investigate how consumers choose their groceries products based on the supermarket preference that offers better price and quality during economic downturn. Does price or quality influence the decision of consumer
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QUALITY OF WORK LIFE ABSTRACT This study quantifies the effect of quality of work life on employees. It aims to gain an insight into current working life policies and practices‚ as well as work life balance issues of employees.Several notable factors that influence quality of work life are adequate and fair compentation; safe and healthy working conditions; opportunity to use and develop human capabilities; opportunity for career growth etc. Quality of work life provides for the balanced relationships
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Summary of Key Points and Terminology – Chapter 1 • Quality assurance refers to any action directed toward providing consumers with goods and services of appropriate quality. Although craftspeople were attentive to quality‚ the industrial revolution moved responsibility for quality away from the worker and into separate staff departments. This had the effect of making quality a technical‚ as opposed to managerial‚ function. This thinking carried through Western industry until about 1980.
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the ways in which counselor qualities are important to the success of the sounseling relationship Counseling is a practice that needs more work put in than what is seen on the surface. It is a job that requires the co-operation of both the client and counselor. There needs to be a based relationship o trust and agreement on the outcome of the counseling before the sessions actually begin. Research has proven that when a counselor works well with a patient and a good relationship is based‚ there
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Quality :- 1- Is fitness for use ( joseph Juran ) 2- Quality is a grade: - the grade is one of the following (performance‚life‚appearance‚taste‚odor‚maintainability. 3- Degree of performance 4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the
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Contents Introduction and Orientation to the Topic 4 Report 5 Task 1 5 Defining Quality in Terms of Business 5 Evolution of Total Quality 5 Quality Management Approaches for Walmart 6 Deming’s approach 6 Juran’s Approach 6 Crosby’s approach 7 Similarities and differences among the Suggested Approaches 7 Similarities among Juran‚ Crosby and Deming’s approaches 7 The differences between Juran‚ Crosby and Deming’s approaches 7 Task 2 9 Customer satisfaction 9 Continuous Improvement 9
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