THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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Introduction: This paper will focus on analysis and discussing how to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and
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Michelle Gualpa Ms. Parker English 10 June 5‚ 2012 Imagination Out of Focus When I was really‚ really small‚ I was very imaginative. I thought the world was limitless. I could very well convince myself that a purple polka-dotted elephant could go to the moon on a flying building or that a bird could realistically deliver babies to awaiting parents. Then‚ when I turned seven‚ I found out that most of the kids in my class believed in Santa Claus. I didn’t know who this man was‚ and was very surprised
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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English II Honors Summer Reading 2014 Chapter 1: Every Trip Is a Quest (Except When It’s Not) Main Ideas/Questions Details A quest consists of five things. Things to consider. Is every trip really a quest? a) A quester. b) A specific destination. c) A purpose to go there. d) Challenges and trials that will be faced on the path. e) A real reason for the quester to go there. Item (a) is simply the person who goes on the quest. Items (b) and (c) the protagonist who does not need to look heroic
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Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information book and easy assess to a wide variety of brands‚ have all had a significant impact on the buying behavior of consumers‚ who are now clearly seeking value over price. The problem of today’s business is no more on production
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Janin B. Garga Sociology Sir Banny BSCS – 4A1 Quest for fire Reaction paper Quest For Fire‚ adapted to screen by Gérard Brach and directed by Jean-Jacques Annaud is a movie that makes an effort in presenting life as it was in 80.000 BCE‚ Paleolithic Europe. This attempt is done without using any of the modern languages but rather sounds and body movement. The costumes‚ make-up and the scenery add quite a lot to the realistic ways of this movie. As the storyline proceeds with
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transportation service‚ recreation service‚ public service‚ security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service
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