Scientific & Engineering Research Volume 4‚ Issue 7‚ July 2013 ISSN 2229-5518 1 TQM-Based Self-Assessment Tool for Hospitality Industry. Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy – Prof Dr. Essam Alanany Abstract: In the hospitality industry‚ quality is of extreme importance but so far the focus of many institutions working in the field of hospitality have only been on training front line staff to ensure guest satisfaction. When a customer stays at a hotel‚ his perception
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HISTORY OF HOSPITALITY Overview The history of the hospitality industry dates all the way back to the Colonial Period in the late 1700s. Things have changed quite a bit since then; the hospitality industry has experienced significant development over the years as it has faced World Wars‚ The Depression and various social changes. The industry as we know it today began to take form in the early 1950s and 60s‚ leading the way for growth into the dynamic industry we know today.(1) Origins Caring
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Executive Summary Purpose – The purpose of this report is to find out what couse high staff turnover in hospitality industry. And try to solute those problem. Methodology – The reason of high staff turnover rate divide by three major types‚ which are individual factors‚ enterprise factors and industry factors. After explain three types of factors‚ this report will show some method to solute each problem. Findings – Company should do something to remain their staff to decrease the damage from
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Literature Review Sustainable tourism in the Bahamas Lino Brigulio‚ Richard Butler‚ David Harrison and Walter Leal Filho‚ authors of the book entitled Sustainable Tourism in Islands and small states defined Sustainable tourism as tourism development that avoids damage to the environment‚ economy and cultures of the locations where it takes place [ (Lino Briguglio‚ 1996) ]. Throughout the book the authors stresses that in order for a country’s tourism industry to be sustainable‚ developmental
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(TSVT) to an Integrated Tourism Promotion System: A study in Anuradhapura District‚ Sri Lanka Dayangana K T L U S a‚ Gamlath G R M b a Lecturer‚ Department of Tourism and Hospitality Management‚ Faculty of Management Studies‚ Rajarata University of Sri Lanka. udaya8199@gmail.com b Project Accountant‚ National Post Consumer Plastic Waste Management Project‚ Central Environmental Authority‚ Sri Lanka. methulinelithma@cea.lk‚ methikalakwin2008@yahoo.com Abstract Tourism industry has been turned out
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Business Ethics in Hospitality Brian Scott Angerer University of Phoenix In the hospitality industry ethical issues abound both for the business itself and the community at large. Business ethics is a complicated subject that can be described as‚ the behavior that a business
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GIHE 30.04.2012 GIHE 30.04.2012 Kainazarova Aigerim Class E-31 Kainazarova Aigerim Class E-31 Hospitality Project Radisson Blu Hotel : fire incident Hospitality Project Radisson Blu Hotel : fire incident Table of Contents: Introduction…………………………………………………………………………2 The Aim and Method of the Project………………………………………………...2 Methodology………………………………………………………………………..2-3 Limits of the Research………………………………………………………………3 Main Body………………………………………………………………………….3 SWOT Analysis……………………………………………………………………
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People Management in Hospitality and Tourism MODULE NUMBER : U54028 Critically Evaluate Whether the requirement for Emotional Labour in Hospitality and Tourism is ethical. Module Leader: Peter McGunnigle Student Name: Mrignaini Chauhan Student Number: 09078935 Submission Date: 08/12/11 Word Count: 2200 (excluding Appendices) Critically evaluate that whether the requirement of Emotional Labour in hospitality and tourism work is ethical. The endeavour of this essay is to critically evaluate
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approximately 40 golf courses. Between 2000 and 2007‚ golf in the Niagara region boomed. Golf courses flourished as the number of rounds played and overall profitability were at levels never seen before. Over the past three years‚ intense competition and challenging economic conditions have contributed to difficult times for golf course owners and operators across Canada including the Niagara Region. Group Assignment – In your groups become familiar with the golf industry in the Niagara region by
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Based on what you read in the poem‚ describe the relationship between the speaker and the “you” in the poem. How important was the relationship to the speaker? Support your response by referencing directly to the poem. In her poem “Since You” the poet Dionne Brand‚ has expressed a very profound romantic relationship between her speaker and the “you” in the poem. She has also revealed that the relationship was the most important thing in her speaker’s life. Dionne Brand makes these views to be
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