SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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The Singapore education system has been noted for the high stress of participating students. The education system‚ with its unique characteristics and unique needs‚ had led to the establishment of the streaming system in 1984. The implementation of streaming was to cater to the needs of each student according to his or her academic ability. Streaming sought to prevent the occasion where academically inclined students become insufficiently challenged with the educational curriculum and weaker students
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PROJECT MASTER OF GLOBAL BUSINESS (MGB) Music Tourism in Singapore Submitted By:Namha Malhotra MGB12CMM081 Neha Ahuja MGB12CMM084 Mentor :Ms. Irina Pismennaya S P JAIN SCHOOL OF GLOBAL MANAGEMENT SINGAPORE Field Research Project On Factors affecting Music Tourism Submitted in partial fulfilment of the requirement of Masters in Global Business (MGB) Marketing Management Specialization SEMESTER 1 PERIOD OF STUDY – NOV’12 to Apr’13 Submitted by: Neha Ahuja (MGB12CMM084)
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e-Government: The Singapore Arun Mahizhnan & Narayanan Andiappan Arun Mahizhnan is Deputy Director‚ Institute of Policy Studies‚ Singapore and Narayanan Andiappan is Assistant Manger‚ Infocomm Development Authority‚ Singapore Government. This paper draws heavily from resource materials provided by IDA. The views expressed are in the authors’ personal capacity. ___________________________________________________________________________ Introduction The term "e-Government" is used in this paper
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Foreign Labor in Singapore The impact it has on it’s economy Table of contents 1.Introduction 2. The development of foreign workers from 1965 to present 3. Female domestic workers 4. The benefits and costs on the economy 5. Alternatives for foreign workers 6. Conclusion 7. References 1.Introduction Singapore is the smallest member of the ASEAN1‚ with a total area of 716.1 km2 and a population
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SINGAPORE Submitted by: Basinillo‚ Angela Brillantes‚ Johanna Co‚ Meljorie Gaddi‚ Shara Sy‚ Paolla K35 August 13‚ 2012 I. INTRODUCTION I n 1819‚ Singapore was founded as a trading colony by the Great Britain. In 1963‚ it joined the Malaysian Federation but separated two years later and became independent. Singapore subsequently became one of the world’s most prosperous countries with strong international trading links‚ having its port is one of the world’s busiest in terms
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The Airline is one of the major industries in the world today and is majorly affected by Michael Porter’s Five Forces model. In case of the Airline industry‚ this is the most important force today‚ especially since the market is completely saturated. There are more service providers than needed in both local as well as international markets. The airlines are continually competing against each other in terms of prices‚ technology‚ in-flight entertainment‚ customer services and many more areas. One
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Conclusion................................................................................15 Reference..................................................................................16 Introduction Coffee club is a coffee chain in Singapore with more than 25 locations. It is a place where brings you with excellent service and wonderful taste.This project may get through this coffee house to discuss about the whole business during the 15-developing process. The way that coffee
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CULTURAL POLICY IN SINGAPORE: NEGOTIATING ECONOMIC AND SOCIO-CULTURAL AGENDAS1 Lily Kong Associate Professor Department of Geography National University of Singapore Kent Ridge Singapore 119260 Email: lilykong@nus.edu.sg Fax: 65-7773091 Geoforum For Special Issue on “Culture‚ Economy‚ Policy” 2000 This paper was written while I was Visiting Fellow at the Institute of Oriental Culture‚ Tokyo University. I would like to record thanks to Assoc Prof Tong Chee Kiong for facilitating my
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Content Page COVER PAGE 1 CONTENT PAGE 2 ABOUT CARREFOUR 3 FACTORS THAT IMPORTANT TO CARREFOUR 3 INTERNATIONAL MARKETING RESEARCH 11 CARREFOUR EMERGING MARKETS IN SINGAPORE 18 INTERNATIONAL TRADE BARRIERS 21 CARREFOUR MARKET-ENTRY STRATEGIES 26 REFERENCE 36 About Carrefour Over the past 40 years‚ the Carrefour group has grown to become one of the
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