A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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Course title Review of Operations Management in Lead Way Business Group International Contents Executive Summary Introduction and Organisational Background Methodology Limitations of Research Literature Review Motivation and Culture Employee Reward Conclusion Recommendations References Need for Strategic Human Resource Procedures for Effectiveness Operation Mangement in Lead Way Business Group International. This report is an evaluation of Lead
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AND OPERATIONS MANAGEMENT Vol. 14‚ No. 4‚ Winter 2005‚ pp. 482– 492 issn 1059-1478 05 1404 482$1.25 POMS © 2005 Production and Operations Management Society Sustainable Operations Management Paul R. Kleindorfer • Kalyan Singhal • Luk N. Van Wassenhove The Wharton School of the University of Pennsylvania‚ Philadelphia‚ Pennsylvania 19104‚ USA Merrick School of Business‚ University of Baltimore‚ 1420 N. Charles Street‚ Baltimore‚ Maryland 21201‚ USA INSEAD‚ Technology and Operations Management
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Table of Contents Executive Summary 2 Background 3 Teradyne 3 The Semiconductor Industry 3 Teradyne Culture 4 Jaguar Project 4 Situational Analysis 5 Project Retrospective 6 Lack of Experience 6 Poor quality 6 Late action 6 Escalation of Commitment 6 Project Management tools usage 6 What should have been done? 6 Way to move forward 7 Executive Summary Background Teradyne Teradyne is a 45 year old corporation specialized in testing equipment for transistors and other electrical components of the
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Operations Management and Ethics Operations management may be defined as the design‚ operation‚ and improvement of the production system that creates the firm ’s primary products and services‚ or‚ as Chase‚ Jacobs & Aquilano (2006) state "operations management is about getting the day-to-day work done quickly‚ efficiently‚ without errors‚ and at low cost". Operations management is critically important in any organization or business nowadays. Operations management is one of the three major functions
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Table of Contents Case: Operations Management at Toyota 2 Conclusion 3 Case: Southwest Airlines Operation Management 3 Background: 3 Analysis of operation Management: 4 Conclusion 6 References: 7 Southwest Airlines Operations - A Strategic Perspective 7 Case: Operations Management at Toyota Toyota is among the leading automobile manufacturers of the world selling almost 9 million models at all the five continents. Toyota has been awarded a position in the top 10 fortune global 500 enterprise
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successful global coffee brand business due to their application of specific operations management principles. The company handles specific operations management issues such as design of goods and services‚ management quality‚ location strategy‚ layout strategy‚ process and capacity design‚ supply chain management‚ scheduling‚ maintenance‚ inventory management‚ human resources‚ and job design in an extremely positive and effective manner. The results of these decisions are represented in what Starbucks
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Introduction to Operations Management Contents: 1- What Is Operations Management (OM)? 2- OM Decisions. 3- Contributions of OM to the society. 4- The emergence of OM. 5- The Ever-Changing World of Operations Management. 6- Historical Development of OM. 7- The Main Challenges Face OM (+ in Sudan) – “ASSIGNMENT” 1-What is Operations Management? 1- Operations Management (OM) is the management of the direct recourses that are required to produce and deliver an organization’s goods
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Restaurant Operation Management EXECUTIVE SUMMARY This project is about us being hired as a restaurant manager of a new American ethnic restaurant. It has a seating capacity of 80‚ which it serves mainly American cuisine accompanied with various types of alcohol and non-alcoholic beverages. The operation time is from 11am – 1am and our target market would consist of 50% local and 50% tourist. As restaurant manager‚ we are assigned to produce a proposal for this upcoming restaurant which will
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An operations manager typically ensures smooth operations of various processes that contribute to the production of goods and services. While other employees can specialize and focus on other operational areas‚ the operations manager tends to work under every department within the firm. Globalization has increased the roles of an operations manager‚ due to an intense increase of competition amongst organizations. The fulfillment and challenges that come with this position makes it difficult
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