SERVICE SECTOR AND ROLE OF HUMAN RESOURCE MANAGER IN SERVICE SECTOR INTRODUCTION TO SERVICE SECTOR The service sector or service industry is those sector or industry that is excluded from primary sector and secondary sector. This sector deals in ’intangible goods’ The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability. The basic characteristic of this
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Operations Management in INSURANCE SECTOR Q. How to measure operational efficiency in service industry? Ans-Insurance companies use KPI indicators to measure operational efficiency and ensure optimum standards. The secret to success for an insurance company is providing the right product‚ having the right people selling and managing risks associated with it. Insurance organizations use and act on metrics to avoid unnecessary risks. Following are the Key Performance Indicators (KPI) that insurance
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GENERAL INTRODUCTION Maritimes Sector a Strategic Economic Importance to National Development The maritime sector is of critical significance to any economy. It is the main means for transporting goods internationally‚ and many nations rely on their ports as a major source of revenue. The maritime industry‚ which is a subsector of the transport sector‚ globally accounts for over 70 of transportation requirement of the world.Maritime activities are expanding bringing benefits to people across the
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Unit 1 P3 The UK travel and tourism sector Inbound and Outbound Tourism Outbound tourism is when you leaving the UK to travel to another country for business or leisure. Outbound tour operator is organising holidays and provides a range of discount package deals‚ which you can combine with accommodation‚ transport to the destination and ground transport such as a transfer from the airport to the hotel. The two largest tour operators are Thomson and Thomas Cook Group. Outbound travel agents can
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Roles of management in business: Employees are the heart of any business‚ but management is the soul! They are the center of the operation. The role of management in business is critical to success and requires an individual who possess the following abilities. Goal setters: Whether it is completing all items on the to do list in the business planner‚ or scheduling the meeting with the marketing department about a promotion three months out‚ good managers know the importance of goal setting
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risks of outsourcing IT within the public sector? K M Dunwoody ABSTRACT Outsourcing IT is a business strategy of increasing popularity within the private and public sectors. This essay focuses on the public sector. There are a number of recognised benefits that can be achieved through outsourcing IT‚ however‚ as with all business strategies it has inherit risks. It is a selection of these risks that is discussed with particular focus on the public sector’s capability to manage them
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CH1 MC6 Management roles * Interpersonal roles – Include figurehead傀儡‚ leaders and liaison聯絡activities (social skill) * Informational roles – Include monitoring‚ disseminating and spokesperson activities * Decisional Roles決策角色 – Include those of entrepreneur企業家‚ disturbance事端handler‚ resource allocator分配器and negotiator MC7 integrity 忠誠‚ 氣節 CH5 MC5 Alternative Dispute Resolution (ADR) * Facilitation * Conciliation * Peer review * Ombudsman * Mediation *
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SCMP Designation Program – Module 7 Implementing New Procurement Policies in the Public Sector Case Report Prepared for Jean Loitz Woo-Jin Han 2/14/2015 Implementing New Procurement Policies in the Public Sector Case Report Table of Contents Executive Summary....................................................................................................................................... 2 Issue Identification ..............................................................................
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Task 1: What is the Link between strategic management and leadership? Link Between Strategic Management & Leadership “Since change is the function of leadership‚ being able to generate highly energized behavior is important for coping with the inevitable barriers to change. Just as direction setting identifies an appropriate path for movement and just as effective alignment gets people moving down the path‚ successful motivation ensures that they will have the energy to overcome obstacle
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COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat competition
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