Charity C. Robin August 1‚ 2012 BSBA – MM 3RD YR. MME1 SERVICE DELIVERY PROCESS The Service System The service system comprises the service delivery process and all of the supporting processes that are required in the co-creation of value for the customer. The service system is often the service organization. However‚ the service system can be expanded to include suppliers to whom part of the service delivery process has been outsourced and who therefore can affect the customer’s
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1. What is service marketing? Service marketing is a form of marketing which focuses on selling services. Services can be tricky to sell and the marketing approach for them is much different than the approach for products. Some companies offer both products and services and must use a mixture of styles; for example‚ a store which sells computers also tends to offer services such as helping people select computers and providing computer repair. Such a store must market both its products and the supporting
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Description of the service marketing mix elements (7Ps) The traditional marketing mix was formulated by maintaining the goals of marketing. This marketing mix may also be adapted for services marketing. The service marketing mix is also known as an extended marketing mix and is an integral part of a service blueprint design. The service marketing mix consists of 7 P’s as compared to the 4 P’s of a product marketing mix. Simply said‚ the service marketing mix assumes the service as a product itself
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1. Introduction - First of all‚ this report introduces selected financial services organization HSBC background briefly. And talk about element of marketing. After that‚ the main content of this report consists three parts: 1.marketing segmentation. It also introduces HSBC how to separate segment‚ basis of segmentation. 2. Market targeting. After segmentation analysis‚ we can find the target customer accuracy. 3. Market positioning. Following the selection of segment to target‚ financial institutions
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integrity. Problem Statement: What does product and service design do to help Pepsi meet its consumer needs? Research Questions 1. What kind of things does Pepsi do in regards to research and development? 2. What are the existing products and services? 3. What are new products and services? 4. What are their legal‚ Ethical‚ and Environmental Issues? 5. Examine Pepsi’s life cycle. 6. Does Pepsi supply a standardized product? 7. Does Pepsi design for mass customization? 8. What are Pepsi’s production
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so distinctive about services marketing that it requires a special approach‚ set of concepts‚ and body of knowledge? Services are defined in as “deeds‚ processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of‚ because it is so different from products‚ service marketing requires a special approach‚ set of concepts and body of knowledge. 2. What do you mean by variability of inputs and outputs in services? Give two examples.
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Demand Analysis : Demand refers to the quantity of a commodity that customers are willing to buy at a given price over a specified period of time. Law of Demand states that quantity demanded varies inversely with price of the commodity‚ that means‚ people will buy more at lower price and buy less at higher price‚ other factors remaining same. Elasticity of Demand : Elasticity of Demand for a commodity is the measure or degree of change in the quantity demanded in response to a given price
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MARKET AND DEMAND ANALYSIS | In most cases‚ the first step in project analysis is to estimate the potential size of the market for the product proposed to be manufactured and get an idea about the market share that is likely to be captured. To make an idea about these things an in depth study and assessment of various factors like patterns of consumption growth‚ income and price elasticity of demand‚ composition of the market‚ nature of competition‚ availability of substitutes‚ reach of distribution
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Marketing of Banking Services Marketing scope in banking sector should be considered under the service marketing framework. Performed marketing strategy is the case which is determination of the place of financial institutions on customers’ mind. Bank marketing does not only include service selling of the bank but also is the function which gets personality and image for bank on its customers’ mind. On the other hand‚ financial marketing is the function which relates uncongenitalies‚ differences
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Cardiac Output most used tool to measure heart function The volume of blood ejected by the heart per minute. CO= Heart Rate x Stroke Volume EX: 70bt/min X 70ml/bt = 4900ml/min ~ 5L/min Regulation of Heart Beat HR is regulated through the balance of parasympathetic and sympathetic influence on the SA node. 1 action potential = 1 electrical impulse Parasympathetic: Slows HR Sympathetic: Speeds HR Parasympathetic Regulation of HR At rest‚ parasympathetic nerves will release Acetylcholine
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