Royal Hotel The Royal Hotel faces issues typical of any hotel. Customer service and aesthetics are the cornerstones the hospitality business and if they are lacking in anyway‚ patrons will find other hotels that better suit their needs. The Royal Hotel GM sees the recent events as unacceptable and is attempting to correct the problems and ensure they do not lose customers to competitors by hiring the firm that Blake works for. Blake will attempt to solve the problems of the hotel by installing
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Case Study: Troubleshooting Information Systems at the Royal Hotel This is a case of Blake‚ a young‚ inexperienced professional‚ taking on an internship with a consulting company‚ who assigns him to manage the Royal Hotel in New York City‚ a luxury hotel which catered to businesses and had a large number of repeat guests. This case emphasizes the difficulties Blake faces in helping the hotel consistently keep the rooms in excellent condition while trying to implement ways to make it happen. Also
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July‚ 2006 To: Royal Hotel GM From: Blake Cantera Subject: Troubleshooting information systems Espresso! Application at the Royal Hotel This May I introduced a new rapid response solution for Royal Hotel based on the requirement of high standard customer service. My client Royal Hotel wants to better satisfy their valuable customers at a higher level than other “most hotels”. Such as light bulb out and toilet clog should be avoided after making
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Introduction Westin Dhaka‚ the newly opened five-star hotel is situated in main Gulshan Avenue • Plot-01‚ Road 45‚ Gulshan-2 – Dhaka 1212 – Bangladesh. It is conveniently located within the prime diplomatic and commercial zone of Gulshan. Nestled in the new business district‚ they are steps from renowned shopping malls‚ foreign missions‚ restaurant‚ art‚ private clubs‚ and multinationals. Westin hotel is also only eight kilometers from Zia International Airport. The Westin Dhaka‚ brings customers
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The Royal Hotel Case Study describes a situation where a junior consultant has architected a hotel maintenance management and issue tracking solution for a boutique hotel client. Blake‚ the consultant‚ identified a hotel maintenance management package which included a Rapid Response issue logging module‚ Preventative Maintenance module and the Reporting Module. Blake left the engagement prior to the completion of the change and has been called back because the system has been month balled a few
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Trouble shooting information systems at the Royal hotel ITC 6020 - Information Systems Design and Analysis Table of Contents Case overview.........................................3 Discussion Question Answers...........................................3-7 Alternatives analysis.....................................7 Conclusion........................................8 Case overview Blake Cantera is a MBA student who took his first
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shooting information systems at the Royal hotel ITC 6020 - Information Systems Design and Analysis Content Case Overview Discussion Question and Answers Conclusion Case Overview Blake had just finished his first year in the master degree’s program and attended an internship with a famous IT company. After the orientation‚ the company offered him the first account with the Royal Hotel which he can manager from the start to the end. He arrived at the hotel with a one-week assignment. In the
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www.elsevier.com/locate/jaccpubpol Investor relations‚ reputational bonding‚ and corporate governance: The case of Royal Ahold Abe de Jong a‚ Douglas V. DeJong b‚*‚ Gerard Mertens a‚ Peter Roosenboom a b a Department of Financial Management‚ RSM Erasmus University‚ Netherlands Tippie College of Business‚ University of Iowa‚ Iowa City‚ IA 52242‚ United States Abstract Royal Ahold (Koninklijke Ahold NV) was one of the major success stories in the 1990s and is one of the major failures
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Contents I. Executive Summary 2 II. Relation to Corporate Goals 2 III. Situation Analysis and Trend Forecasting 3 IV. Problems and Opportunities 5 V. Consumer Analysis 6 VI. Marketing Strategy and Tactics 7 [pic] ***** I. Executive Summary Our hotel is a bussiness&luxury hotel. Our targeted market segment in made of business persons and families with medium to high income. The resources needed include only money‚ approximately 30.000 Euros‚ that
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Porter’s Five Factor Model and the Hotel Industry: Review and Recommendations Management Information Systems Introduction The combined forces of an economic recession and H1N1 epidemic are causing the hotel industry to suffer in a time of great challenge. Business travel is down because of the recession and the pandemic has significantly reduced tourism. This paper considers three types of hoteliers in current market conditions in light of Porter’s theories. Now‚ more than ever‚ Porter’s
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