Student No.: n8912386 Word count: 1787 (without reference) Due time: Thursday‚ 01/05/2014 From the perspective of research and practice‚ job satisfaction has received significant attention from the fields of management‚ social psychology‚ and practical operations in recent years. Formally defined‚ job satisfaction is a psychological disposition resulting from one’s tasks as well as attitude to the physical and social conditions of the workplace. Meanwhile‚ it also indicates
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develop appropriate scale for measuring customer satisfaction in leisure industry. Earlier researchers found that there has been a close association between research on consumer satisfaction and quality measurement‚ therefore‚ the SERVQUAL model is chosen to apply in this context with some modifications. 2.1 Customer satisfaction A variety of researcher has devoted to define the nature of customer satisfaction. Kotler (2000) defined satisfaction as: “a person’s feeling of pleasure or disappointment
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consumer satisfaction with mobile industry Minor Project Report Submitted in partial fulfillment of the requirement for the award of the Post Graduate Diploma in Management 2011-2013 Submitted By: ROHAN AGARWAL Enrolment No.: Under the Guidance of MS. MEGHA JAIN Faculty‚ DSPSR Delhi School of Professional Studies and Research (Approved by AICTE‚ Ministry of HRD‚ Govt. of India‚ New Delhi‚ India) Certificate This is to certify that the project
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PROJECT REPORT ON ‘JOB SATISFACTION IN BIRLA LIMITED’ Submitted in partial fulfillment of requirement of Bachelor of Business Administration (B.B.A) General BBA VI Semester (B)(Morning) Batch 2011-2014 Submitted to: Submitted by: JAGANNATH INTERNATIONAL MANAGEMENT SCHOOL KALKAJI‚ NEW DELHI EXECUTIVE SUMMARY Job satisfaction in regards to one’s feeling or state of mind regarding nature of their work. Job can be influences by
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Service quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most
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Customer Satisfaction Of Products / Services In Goel Scientific Glass Works Pvt Lmt. By: - Seema. R. Saxena Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not
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Discuss the challenges faced by managers of multicultural workforces and those managing in cultures other than their own‚ and put forward recommendations for management training. Around the world people eat differently‚ people speak differently‚ and people dress differently. (Alder‚ 2008) We can see these differences with our eyes‚ hear them with our ears‚ but what about the differences we cannot hear or see? These differences are known as our culture. ‘Culture is a complex and dynamic topic that
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Organizational Socialization and Job Satisfaction (intoduction) Job satisfaction Job satisfaction is the way a person feels about his or her job (Jex & Britt‚ 2008). Job satisfaction is also the attitude a person possesses towards his or her job. A person may feel like his or her job is demanding‚ interesting‚ rewarding‚ or outright stressful‚ and demeaning. A person who is happy with his or her job demonstrates a positive attitude about the job. Several factors play a key role in how a person
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CHAPTER ONE INTRODUCTION 1.0 Background of the study of Job Satisfaction and Employee Performance in Total Nigeria Plc. The Total Nigeria PLC is a privately held‚ owned and managed industrial lubrication‚ oil and gas manufacturing company spread across the geographical regions and districts in Nigeria. The company has been a part of the Nigeria manufacturing landscape since 1962 and has earned the reputation as one of the key suppliers for lubrication equipment‚ oil and gas products in the industry
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The Facts About Job Satisfaction This article was written by Carrie Bloomfield. Job satisfaction is an attitude that employees have about their work and is based on numerous factors‚ both intrinsic and extrinsic to the individual. Job satisfaction is important from the perspective of maintaining and retaining the appropriate employees within the organization; it is about fitting the right person to the right job in the right culture and keeping them satisfied. 1‚2 Today ’s business environment
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