Customer Satisfaction Research Report Executive Summary Rockin’ Rubies is a well known national chain restaurant with a loyal customer base‚ which is known for its business style atmosphere and family dining flair. In the past year‚ the corporation has seen a marked decline in sales. The decline in sales is exponentially increasing as every fiscal quarter passes by. The reason for the decline in sales is unknown to the corporation at this time. The restaurant has not changed locations
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Chapter l THE PROBLEM AND ITS SETTING This chapter includes the introduction‚ statement of the problem‚ significance of the study‚ definition of terms‚ and the scope and delimitation of the study. Introduction The Philippine Health Statistics Data shows that about 35% of total deaths or 167‚000 Filipinos died from heart attack and stroke. Half of these tragic deaths are related to high blood pressure. To date‚ there are almost 14million Filipino adults aged 20 and above that are hypertensives
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Why customer satisfaction is the key for Nestle becoming the number one food company in the world? Table of Contents Summary………………………………………………………………………. 3 Justification……………………………………………………………………. 4 1.00 History of Nestle………………………………………………………... 5 2.00 Definition of customer satisfaction……………………………………. 6 3.00 Food quality……………………………………………………………. 7 4.00 Safety and reliability…………………………………………………... 8 5.00 Health‚ wellness and nutrition………………………………………... 8 5
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Employee Satisfaction Survey Analysis The issue of increasing employee turnover has been the subject of concern for ABC International. The human capital department has reported a sharp increase in employee turnover for the past year and it has been decided that the best approach to resolving this matter would be to first conduct a research. A secondary step would be to take completed Exit Interviews for the past three years. Using these two information‚ ABC would be able to analyze and get a
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Written By Cristian Ponce Duke’s current 14 coal ash ponds pose a great threat to the nearby public‚ and our local government isn’t doing much to stop it. A coal ash pond is a pit where coal ash (the remains of coal after it is burned) is stored. Duke has 14 in North Carolina. All 14 have been found to contain extremely dangerous chemicals such as arsenic‚ mercury‚ thallium and cadmium. Some of these coal ash ponds are placed next to public waterways and don’t contain chemical resistant lining
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An Analysis of the Satisfaction of late night Grocery Shoppers: The Case of Tesco ABSTRACT The research aims to have a deeper understanding of the factors that influence customer satisfaction at Tesco especially at night shifts. It also tries to erect a framework for the understanding of the physical and mental hazard that the shift workers have to encounter in their night shift work. It starts with the general discussion about the customer satisfaction‚ marketing process and other general
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Assignment on: Employee Attitudes and Job Satisfaction Done by: T.K. Cédric Wan Wing Kai(081461) Cohort: BSc (Hons) Human Resource Management 09 Part Time Table of Contents Introduction……………………………………………………………………………………………………..3 Employee Attitude……………………………………………………………………………………………4 * Features of Attitudes………………………………………………………………………………………………………….4 Attitudes‚ Opinions and Beliefs……………………………………………………………………….5 Factors in Attitude formation………………………………………………………………………...6 Methods of Attitude
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MIRANDA‚ JAMIE G. 02 | 11 | 13 3HRM3 – TECHNICAL WRITING FOR BUSINESS MS. B. BAUTISTA I. PROPOSED TITLE “Customer Satisfaction of Mcdonalds in Halang‚ Calamba City Laguna” II. TENTATIVE STATEMENT OF THE PROBLEM Restaurant customers are different that the meal being served should cater to many type of client possible to maximize sales and profit. Various factors that will contribute to increased benefaction and income are food preference by age‚ gender‚ income and
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Abstract : Coal ash is the main waste from power plant. It is estimated that the consumption of the coal for power plant will increase to 240 million tons each year and the coal ash wastes will produce more than 2 million tons per year. Although the utilization of coal fly ash can be reached 74.1%‚ large amount of coal fly ash and bottom ash still cannot be utilized. The purpose of this research is to develop a process to manufacture geopolymer using coal fly ash waste. The test results show that
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