difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed‚ even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle‚ and can change dramatically‚ even with the slightest of changes in situations. Loyalty is the willingness to make an investment. 2. What is Consumer Benefit Package? Why is it important in understanding satisfaction and loyalty? Consumer
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A SUMMER TRAINING REPORT ON SATISFACTION LEVEL OF EMPLOYEES TOWARDS PERFORMANCE APPRAISAL AT HARYANA FOILS LIMITED IN THE PARTIAL FULFILLMENT OF 2YEAR MBA PROGRAMME (Awarded by MDU Rohtak) (SESSION 2009-11) SUBMITTED TO: MAHARSHI DAYANAND UNIVERSITY‚ ROHTAK SUBMITTED BY: Sandeep Aggarwal MBA 3rd Sem ROLL NO: 9093 KEDARNATH AGGARWAL INSTITUTE OF MANAGEMENT (Affiliated to MDU Rohtak) Charkhi Dadri 1 PREFACE The MBA course is well structured and integrated course of business studies. The main
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“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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THE IMPACT OF MOTIVATION ON JOB SATISFACTION AMONGST EMPLOYEES OF A NATIONAL BROADCASTER XOLANI ENOCH TYILANA SHORT DISSERTATION Submitted in partial fulfilment of the requirements for the degree MAGISTER COMMERCII in BUSINESS MANAGEMENT in the FACULTY OF MANAGEMENT at UNIVERSITY OF JOHANNESBURG STUDY LEADER: PROFESSOR WOLHUTER BACKER OCTOBER 2005 Acknowledgements I dedicate this work to my country South Africa. I also want to express my sincere gratitude to my family
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JOB SATISFACTION AMONG ACADEMICS Mrs. Smita Mishra* Mrs. Deepali Choudhary** * Mrs. Smita Mishra is Lecturer‚ Vindhya Institute of Technology and Science‚Indore. Ph: 09770226770. e-mail: msmita20@gmail.com ** Mrs. Deepali Choudhary is Senior Lecturer‚ Vindhya Institute of Technology and Science‚Indore. Ph: 09826445013. e-mail: deepali_choudhary@rediffmail.com JOB SATISFACTION AS A CORELATE FOR JOB PERFORMANCE IN EDUCATIONAL INSTITUTES ABSTRACT This paper focuses on
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INDEX CHAPTER -1 * INTRODUCTION * CUSTOMER SATISFACTION MEASUREMENT * METHODLOGIES * IMPROVING CUSTOMER SATISFACTION * CUSTOMER SATISFACTION SURVEYS * BENEFITS AND CHALLENGES CHAPTER -2 * RESEARCH METHODLOGY * METHODS OF RESEARCH * NEEDS OF THE STUDY * OBJECTIVES OF THE STUDY * LIMITATIONS OF THE STUDY CHAPTER -3 * INDUSTRY PROFILE * COMPANY PROFILE * PRODUCT PROFILE CHAPTER -4 * DATA ANALYSIS * INTERPRETATION CHAPTER -5 *
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As coal is a cheap fire material‚ and coal fired boiler is still very popular used in many industry. Here this article will say something detail about how to improve the efficiency of a coal boiler. In high capacity pulverized coal fired boilers‚ the total losses account to about 12 to 14%‚ i.e. 86 to 88% boiler efficiency. Roughly 50% of the losses can be tuned to the optimum and the other 50% is governed by fuel properties like hydrogen in fuel‚ moisture in fuel‚ and ambient air conditions. Boiler
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change : 10 Other motivational theories 10 JOB SATISFACTION 12 LITERATURE REVIEW: 14 PRESENT STUDY: 25 METHODOLOGY 26 LIMITATION 28 OBSERVATION AND FINDING 28 CONCLUSION 28 BIBLIOGRAPHY 29 INTRODUCTION: This is a descriptive study looking into the impact of motivation on job satisfaction. The management dilemma in many organizations in today’s fast paced technological environment is how managers can improve the motivation of employees‚ so that companies employ and retain a fulfilled workforce that
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Emotional Intelligence and Job Satisfaction September 20 2010 - Research from the University of Haifa found that employees with high levels of emotional intelligence are more dedicated and satisfied at work. The study surveyed 809 employees and managers in two public sector organizations and two private companies‚ examining the influence of emotional intelligence on factors such as organizational politics‚ work attitudes‚ formal and informal behavior‚ feelings of justice‚ and burnout. The study
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THE NATIONAL AFFORDABLE HOMES AGENCY ______________________________________________________________________ 721 Housing Quality Indicators (HQI) Form __________________________________________________________________________________ Version 4 (For NAHP 08-11). Published May 2007 Updated April 2008 721 HQIv4 April 2008 Revisions to this edition: This HQI update builds on HQI version 4 in that it is revised to address areas of ambiguity which have been identified by the Housing Corporation and
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