ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However‚ it is facing a phenomenal increase in attrition rate which is the biggest challenge. The current attrition rate is 55 %. (Source: 13 Oct‚ 2011‚ The Financial Express) as compared to the last year of 51%. Nasscom‚ in a report said that that the outsourcing industry is expected to face a shortage
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from UK. Journal of Small Business Management. 18(5): 63 – 75. Henry‚ B. Burdg‚ Kimberly M. Kuerten‚ Sammy O. McCord‚ & H. David A. (1989). The Business School’s Impact on US Competitiveness. Journal of Management Development. 8(1): 15-30. Noor A. (2003). The Influence of Firm Size‚ Marketing Strategy and Market Research Activities on the Export Performance of Small and Medium Sized Manufacturers in Malaysia. Jain‚ S. C. (1989). Standardization of International Marketing Strategy: Some Research Hypothesis
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v1.0 INTRODUCTION The purpose of this study are to study the employee performance level among the employee’s of Bloxwich Company in Seri Iskandar Perak between Performance Management System including rewards‚ evaluation raters‚ and career guidance and to identify how the rewards‚ evaluation rater and career guidance will influence the employee performance level. Employee’s performance is a rating system used in most corporations to determine the abilities and output of an employee. Performance is
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Relative and Referent Thinking on Willingness to Seek a Bargain ’. Journal of Marketing‚ 74‚ 34-48. Saiful. (2012). Sample size. http://saifulbahri.com/Medical_education/Medical_Education_Notes_Sem_2/SAMPLE_SIZE.pdf (accessed on 1 November 2012) Sekaran‚ U Tasic‚ I. (2006). Impact of retailer’s promotional activities on customer traffic. 3270827‚ Texas A&M University‚ Texas. Wallace‚ D. J. (1996). ’Beware the discount trap ’. Home Office Computing‚ 14‚ 24. Webster‚ F. E. (1971). Marketing Communication:
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"THE INFLUENCE OF DEMOGRAPHIC FACTORS AND VALUES ON THE CONSUMERS’ WILLINGNESS TO PAY MORE FOR GREEN PRODUCTS” I.INTRODUCTION 1.1. Research Background Nowadays‚ people have become more aware of their environment. They try to slow down the process of global warming in many different ways. One of the efforts to slow down the process of global warming is that now people try to create‚ produce‚ and market the environmental-friendly products or‚ also known as‚ green products. People who pay attention
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Archiv‚ 129‚ 820-8. Cross‚ F. (1973). “The Behavior of Stock Prices on Friday and Mondays.” Financial Analysts Journal 29: 67-69. DeBondt and Thaler. (1990). Do Security Analysts Overreact? American Economic Review‚ 80(2)‚ 52-57 Dimitrios and Katerina (2003) Dreaman‚ D.N and Lufkin. (2000). Investor overreaction: Evidence that its basis is psychological‚ The Journal of Psychology and Financial Markets‚ Vol Fama‚ E. F. (1965). The Behavior of Stock Market Prices‚ Journal of Business‚ 28‚ 34-105. French
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C.‚ Sparrow‚ P Briscoe‚ D. R. & Schuler‚ R. S.‚ (2004) International Human Resource Management. 2nd Edition. New York: Routledge. Cooper‚ D. & Schindler‚ P.‚ (2008) Business research methods. 10th Edition ‚ Boston: McGraw-Hill. Dessler‚ G. (2003) Human Resource Management. 9th Edition. New Jersey: Prentice Hall. Dowling‚ P.‚ Welch‚ D.‚ & Schuler‚ R.‚ (2004) International human resource management: managing people in a multinational context.5th edition. London: Thomson Edwards‚ T Easterby-Smith
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Halamanmoeka in Collaboration with LLC Publishing. Paola Uccelli&MarielaM.Paez (2007).Narrative and vocabulary development of bilingual children from kindergarten to first grade.Development changes Sugiyono. 2009. Metodepenelitianbisnis. Alfabeta‚ Bandung. Sekaran‚ Uma. 2006. Research Methods for Business: MetodologiPenelitianUntukBisnis. Thornbury‚ Scott. 2002. How to Teach Vocabulary. Longman Ur‚ Penny
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service quality on passengers’ behavioral intentions: a Korean case study”‚ Journal of Air Transport Management‚ Roscoe‚ J.T. (1975)‚ Fundamental Research Statistics for the Behavioral Sciences‚ 2th ed.‚ Holt Rinehart & Winston‚ New York‚ NY. Sekaran‚ U. (2003)‚ Research Methods for Business: A Skill-Building Approach‚ 4th ed.‚ John Wiley & Sons‚ Inc‚ New York‚ NY. Uganda Civil Aviation Authority (2012)‚ “About Uganda”‚ available at: www.caa.co.ug (accessed 3 June 2012). Yang‚ Z. and Peterson‚ R.T
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Investment. (2012). Board of Investment Bangladesh‚ http://boi.gov.bd Saunders‚ C.‚ Gebelt‚ M. and Hu‚ Q. (1997). Achieving Success in Information Systems Outsourcing‚ California Management Review‚ 39(2):63-79. http://dx.doi.org/10.2307/41165887 Sekaran‚ U. (2003). Research Methods for Business: A Skill Building Approach‚ Fourth Edition‚ New York‚ John Wiley & Sons. Smith‚ M. A.‚ Mitra‚ S. and Narasimhan‚ S. (1998). Information Systems Outsourcing‚ Journal of Management Information Systems‚ 15(2):61-93
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