Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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The observations made by Lewis Lapham’s Money and Class in America distinguishes the meaning of success and the required level for respect for Americans to that of other strong societies. In his supposed defense of the popular opinion that America is a place that wrongfully shows respect to those of higher economic class than other nations that hold art and intellect at a pedestal. With this‚ he agrees with Henry Adams that Americans are ignorantly herded to find "success" in the materialistic wealth
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1.)What is Total Quality Management? Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations
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Total Quality’ represents a competitive strategy. In other words‚ ‘Quality’ in terms of ‘Total Quality’ is everything an organization does in the eyes of its customers‚ which will determine whether they buy from this company or from its competitor. ‘Total Quality’ provides an umbrella under which everyone in the organization can strive and create customer satisfaction. TQM has emerged as a new and different way of managing business that allows it to provide quality goods and services
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0 The use of money and its transmission through the economy by means of a banking system characterise modern economies. Money has been used for thousands of years‚ but has evolved to more sophisticated forms and its transmission has improved over time. There have long been questions over the effects money and banking have in the economy. Frequently they have given rise to intense debate‚ and are seldom far from discussion on the economy’s performance‚ prices‚ exchange-rates and so on. The British
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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Origins * 3 TQM in manufacturing * 4 TQM and contingency-based research * 5 TQM‚ just another Management fad? * 6 References * 7 See also * 8 External links Definition TQM is composed of three paradigms: * Total: Organization wide * Quality: With its usual Definitions‚ with all its complexities (External Definition) * Management: The system of managing with steps like Plan‚ Organize‚ Control‚ Lead‚ Staff‚ etc. As defined by the International Organization
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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charts‚ critical path analysis‚ software tools. Project success factors include meeting the triple constraint‚ the project has satisfied the customers expectations‚ the project made an overall less measureable goal of keeping a sponsor happy‚ saving money or providing a good return on investment. 4. What is a program? What is a project portfolio? Discuss the relationship between projects‚ programs and portfolio management and the contributions they make to the enterprise success. A program is a collection
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Assumptions made: 1. In the case we were given 4 positions‚ we took into consideration the Total Cost to Company (TCC) for each position to decide upon the hierarchy in organization XYZ. The hierarchy is shown in the descending order below: Job Positions | Total Cost to Company | Head Finance | 3746 | General Manager- Finance | 2251 | Senior Manager Finance & Accounts | 1063 | Manager Finance & Accounts | 0526 | 2. We assumed that the post of the Senior Manager Finance
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