The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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There are several steps in a marketing research process. First step is defining the problem. Problem can be said as the matter or things occurred which will lead to the customer unsatisfied. Defining the problem can involve several tasks such as interviewing with industry experts‚ having discussion with decision makers and secondary data analysis. After visiting the POPULAR‚ we found out that there are few problems which made us unsatisfied. For example‚ some of the outlets such as Tesco POPULAR
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Assumptions We are going to show a three years forecast for The Body Shop International; it consists of three main objectives: • To enhance The Body Shop brand through a focused product strategy and increased investments in stores; • To achieve operational efficiencies in the supply chain by reducing product and inventory costs; • To reinforce the stakeholders culture. We extrapolate each account using the percentage of sales of year 2001 to have a first look on the evolution
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resources that I picked for my final journal are ‘Not In Our Town’ and the CNN article about Officer Elsokary in New York City. The reason why I picked “Not In Our Town” is because this article shows that people are sometimes really mean‚ rude and obnoxious‚ but it also shows that people are sometimes nice‚ caring‚ kind and supportive. The attacks and this story took place in Billings‚ Montana. The attacks were against people in the town who were Jewish. The reason why I picked the CNN article is
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Moving The effects of moving to a new town or city Nowadays‚ as a result of looking for better conditions of life many people have been moving from their own city to another city or country. People in all over the world are developing the necessity of find their happiness‚ education and a better work. Moving to a new town or city can bring some negatives and positives effects to the person who is moving. The first effect of moving to a new town or city can be found in educational life. Since
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Von Trier presents the town of Dogville in a crummy‚ campy yet eye opening setting giving the sense of something bigger than itself. Despite being located in the Rocky Mountains near Georgetown‚ Dogville could be anywhere in the United States‚ but is a place defined by the gold rush of barely a couple years before‚ in the timeline of the film‚ and is a strong allegory to the state of the United States at the time of the films conception. The issues with the United States are apparent in the
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At yesterday’s town council meeting (3/6/17)‚ the serious problems of Cottone Field took center stage. Concerned residents and students lined up to inform the council about the worn-out condition of the field which has recently caused injuries to several students. The injuries were due to the uplift of the base layer of silica sand which purpose is to act as a cushion. Without this base layer of sand‚ the field becomes incredible dense‚ providing little to no dampening of impacts. The result of
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CITIES VS TOWNS The selection of cities and towns for residency is the issue which has attracted the attention of people for a long time. More people argued this issue from different aspects. Some people think that cities are the key element for a modern and sophisticated life; while‚ others’ vision is different from them and believe that towns are places for a peaceful‚ simple and relaxed life. There are many differences between the facilities of towns and cities. Firstly‚ towns are the places
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When I remember the days that saw my early childhood spent on the green shores of a murmurous lagoon; when I remember the coolness‚ delicious and refreshing‚ that on my face I felt as I heard Favonius croon; when I behold the white lily swell to the wind’s impulsion‚ and that tempestuous element meekly asleep on the sand; when I inhale the dear intoxicating essence the flowers exude when dawn is smiling on the land; sadly‚ sadly I recall your visage‚ precious
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RESEARCH REPORT KOTU fashion accessories Shop Attract and keep loyal customers more effectively INTRODUCTION According to Minh Tam (2012)‚ there was an increase by 17.3% in the total retail sales of goods and services in Vietnam‚ which was VND195.1trillion during 2012. This is a lower growth but still considerable comparing to the previous years‚ which often remained 20-22%. Therefore‚ Ms. Mai Thuyen Thuyen‚ the owner of KOTU Shop (KTS)‚ stated in an interview on 6 March 2013‚ that since
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