Scientific & Engineering Research Volume 4‚ Issue 7‚ July 2013 ISSN 2229-5518 1 TQM-Based Self-Assessment Tool for Hospitality Industry. Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy – Prof Dr. Essam Alanany Abstract: In the hospitality industry‚ quality is of extreme importance but so far the focus of many institutions working in the field of hospitality have only been on training front line staff to ensure guest satisfaction. When a customer stays at a hotel‚ his perception
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Polisher is recommended to always be placed aside in original form when not in use. Once done using the polisher‚ place in a non-hazardous space preferably in a storeroom where it won’t get in the way ready for the next use. Used daily in a hospitality industry in order to polish floors. Easier and faster than using a mop. 4. (a) Cleaning chemicals need specialised storage areas. Outline TWO safe procedures to follow when storing chemicals. - Ensure chemical containers and their seals or stoppers
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The Indian Hospitality Industry Tourism Hospitality in India is based on the Sanskrit adage ‘Atithi Devo Bhava’ or ‘guest is god’. The concept was adapted by the Ministry of Tourism‚ Government of India which aims at creating awareness about rich variety of tourism in India. India is currently ranked 12th in the Asia Pacific region and 68th overall in the list of the world’s attractive destinations‚ according to the Travel and Tourism Competitiveness Report 2011 by the World Economic Forum (WEF)
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Introduction to Absenteeism Absence is a phenomenon that is present in organizations that are large and small‚ public or private‚ urban or rural. It is an issue of concern for many managers because it is often costly for the organization as well as for individuals. Absence is affected by many factors as well as a myriad of attitudes. Some people believe that absence may be good for an organization while others do not. Absence has been studied for decades by numerous researchers‚ in a variety of
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PUBLIC POLICY AND REGULATION IN THE NIGERIAN OIL AND GAS INDUSTRY What is the aim of the study? (there should only be 1 Aim) To examine the impact of public policy and government regulation on the Nigerian Oil and Gas Industry and suggest proposals for reform. What are the objectives of your study? To evaluate the existing legal and extra-legal measures used in regulating exploration and production of crude oil in Nigeria‚ examining the impact of such statutory provisions like the Land
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ECONOMY OF NIGERIA Nigeria is a middle income‚ mixed economy and emerging market‚ with expanding financial‚ service‚ communications‚ and entertainment sectors. It is ranked 30th in the world in terms of GDP (PPP) as of 2011‚ and its emergent‚ though currently underperforming manufacturing sector is the third-largest on the continent‚ producing a large proportion of goods and services for the West African region. Previously hindered by years of mismanagement‚ economic reforms of the past decade
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globalization. Industries like the hospitality industry find successes in the global markets that are unheard of traditionally. Businesses such as Subway‚ McDonalds‚ and Wal-Mart are prime examples of global businesses experiencing much success. Understanding exactly what globalization is and how globalization has impacted the hospitality industry in both positive and negative ways and consumer contributions to the success of the industry. Even with the ups and downs of the economy‚ the hospitality has been
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CHAPTER ONE Introduction The Nigerian banking industry is one of the most dynamic and competitive industries in the Country. The banking industry has transformed rapidly in the last ten years‚ shifting from transactional and customer service-oriented to an increasingly aggressive environment in which competition for revenue is top priority. The Nigerian Bank can now fit into the global definition of bank. Consolidation of the Nigerian Banking sector is one of many reforms of the Gen. Obasanjo
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HOSPITALITY SUMMARY TOPIC 1: Historical development in hospitality A lot of people may wonder how and when did hospitality start. Did it start off by a man dreaming of opening a lodging place‚ which called a ‘hotel’? Or did it start with a sweetheart grandma offering cookies and milk to lost kids on Christmas? Let me take you more in depth. When people usually think of Hospitality Industry‚ they immediately think of hotels and restaurants. Nevertheless‚ the true meaning of hospitality is way
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GIHE 30.04.2012 GIHE 30.04.2012 Kainazarova Aigerim Class E-31 Kainazarova Aigerim Class E-31 Hospitality Project Radisson Blu Hotel : fire incident Hospitality Project Radisson Blu Hotel : fire incident Table of Contents: Introduction…………………………………………………………………………2 The Aim and Method of the Project………………………………………………...2 Methodology………………………………………………………………………..2-3 Limits of the Research………………………………………………………………3 Main Body………………………………………………………………………….3 SWOT Analysis……………………………………………………………………
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