com/0263-7472.htm Performance measurement in facilities management: driving innovation? Michael Pitt and Matthew Tucker School of the Built Environment‚ Liverpool John Moores University‚ Liverpool‚ UK Abstract Purpose – This paper aims to examine the state of knowledge of performance measurement in facilities management‚ in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry. Design/methodology/approach – An evaluation of the key
Premium Facility management Management Strategic management
Case Study; Concept Design Services Introduction “Over a 10-year period we have totally transformed our outlook‚ our resources and our prospects. From being and inward-looking manufacturing company‚ we have become a customer-focused‚ integrated service provider. From a large commodity supplier‚ we have become known for our value-added and innovative designs. Most importantly‚ our performance as a company has been little short of spectacular‚ and I see no reason why we cannot continue on this upward
Premium Manufacturing
fulfilled customer needs through its products and solutions. Even with soft economy condition in 2010‚ Huawei still manage to achieve sales revenue of “CNY 185.2 billion‚ a year-on-year increase of 24.2%.”1 Besides contribution from its customer-centric approach and dedicated employee‚ the major achievements actually come from continuous improvement for the respective performance target. According to Hellqvist‚ (2011)‚ an effective performance management (PM) required a parent’s strategy objective which
Premium Quality control Measurement Cost
PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services. (marketing)
Premium Design Engineering
essay‚ I will include social work intervention prior to the introduction of task-centred practice. This will provide an insight in to why task-centred methods were introduced. I will also portray the strengths and weaknesses of task-centred practice. The essay will also depict the underlying theory that underpins task-centred practice in relation to social work. I will endeavour to critically analyse the effectiveness of this approach. I will then compare this approach with crisis intervention and
Premium Social work Sociology
Design engineers and technical professionals at work: Observing information usage in the workplace. Images Go to all 6 images >> Authors: Allard‚ Suzie1 Levine‚ Kenneth J.2 Tenopir‚ Carol3 Source: Journal of the American Society for Information Science & Technology; Mar2009‚ Vol. 60 Issue 3‚ p443-454‚ 12p‚ 6 Charts Document Type: Article Subject Terms: *ENGINEERS *INFORMATION-seeking behavior *INFORMATION resources *HIGH technology *PRODUCT design *COMMERCIAL products
Premium Engineering Observation Scientific method
Gaither Operational Decision Making 8/29/2010 The U.S. Postal Service It is important for the U.S. Postal Service to have a high volume of mail to process in order to follow the mission statement. An organization mission is its reason for existence and is expressed in the mission statement (Stevenson 42). Mission of the Postal Service: The Postal Service shall have as its basic function the obligation to provide postal services to bind the Nation together through the personal‚ educational‚
Premium United States Postal Service Mail
Analytical measurement: measurement uncertainty and statistics Ricardo Bettencourt da Silva‚ Ewa Bulska‚ Beata Godlewska-Żyłkiewicz‚ Martina Hedrich‚ Nineta Majcen‚ Bertil Magnusson‚ Snježana Marinčić‚ Ioannis Papadakis‚ Marina Patriarca‚ Emilia Vassileva‚ Philip Taylor Editors: Nineta Majcen‚ Vaidotas Gegevičius Joint Research Centre Analytical measurement: measurement uncertainty and statistics Editors: Nineta Majcen Vaidotas Gegevičius Authors: Ricardo Bettencourt da
Free Measurement Uncertainty Metrology
Performance Measurement in a Modern Business Environment________________________________________ In the past‚ performance measures were primarily based on financial measures (Bruns‚ 1998) where the double entry accounting systems was used to avoid disputes and settle trades between traders (Johnson‚ 1983). As businesses began to grow‚ their nature and structure also began to change‚ reducing the control and the close relationship that existed between the owners and management. Consequently‚ the
Premium Strategic management Balanced scorecard Management
ATTITUDE MEASUREMENT Attitudes are expressions of our covert feelings about or toward an object‚ person‚ issue‚ event‚ or behavior. An attitude is a point of view about a situation. It is generally agreed that attitude can be defined as a learned disposition or tendency to respond in a consistently favorable or unfavorable manner with respect to a given object. One similar definition given by Baron and Byrne for attitudes is: relatively lasting clusters of feelings‚ beliefs‚ and behavior tendencies
Premium Likert scale Psychometrics Flight attendant