Summary & point of view: Grönroos‚ chapters 7‚ 8 & 9 Summaries Chapter 7 Behind every service there is a complicated process of developing this service. The starting point is a basic service package consisting of 1) the core service‚ 2) enabling services (and goods) and 3) enhancing services (and goods). This package is being brought to customers through a service process full of interactions between customer and service organization. Key elements in this process are a) accessibility of
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Buoyancy‚ Force‚ and Gravity Purpose: To check the buoyancy of the object measured in Newton. Hypothesis: I think the force pulling down on the clay might be heavier then the container with water and clay. Apparatus: 1 small beaker (mL) 1Graduated cylinder 1 container 1 small portion of clay can Spring scale (newtons) Tap water 1 Cloth Method: First‚ hang the clay on the hook of the Newton spring scale. Secondly‚ record the measurements. Thirdly‚ get a container‚ fill it with
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Congregationalism is government by the congregation" (Hammett‚ page 146). In the view as the congregation being the church government‚ the congregation is the final authority. The church has the final authority over the pastors and elders but the elders lead the congregation. Deacons serve both the elders‚ pastors and congregation. Lastly‚ associations and conventions are connected to the congregation because this is a way to show the oneness in the body. This form of government is different because
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Porter ’s Competitive Forces Used as Industry Standards Porter ’s Competitive Forces Used as Industry Standards In business today there are many factors‚ aside from products and services that contribute to industry dynamics and standards. It is generally understood that a SWOT analysis be conducted in order to identify a company’s: Strength‚ Weakness‚ Opportunity‚ and Treat. Through this analysis‚ a company will develop methods of doing business by which a company can
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disclosure of secret treaties between the Allies‚ which discredited their claims that Germany was the sole power with aggressive ambitions.[10] On 8 January 1918‚ United States President Woodrow Wilson issued a statement which became known as the Fourteen Points. This speech outlined a policy of free trade‚ open agreements‚ democracy and self-determination. It also called for a diplomatic end to the war‚ international disarmament‚ the withdrawal of the Central Powers from occupied territories‚ the creation
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COLLIGATIVE PROPERTIES: FREEZING POINT DEPRESSION AND BOILING POINT ELEVATION DAY 1 – 04 FEBRUARY 2015 Colligative Properties Depends on the NUMBER of solute‚ not on the nature of solute particles Freezing Point Depression Boiling Point Elevation Vapor Pressure Lowering Osmotic Pressure Electrolyte and Nonelectrolytes Electrolytes •Separates in water forming a solution that conducts electric current •IONIC COMPOUNDS Non- electrolytes • does not allow the flow of an electric current • COVALENT
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The Five Forces Framework and Competitive Strategy In this framework due to Michael Porter there are two high-level stages in the creation of competitive strategy‚ each stage corresponding to a high-level determinant of profitability mentioned in the previous section. The first stage is the assessment of the attractiveness of the industry in which a given company is embedded based on a structural analysis of the industry. In this stage‚ called the five forces framework‚ five forces that influence
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temperature at which movement of the specimen is observed is recorded as the pour point. INTRODUCTION In the cloud point experiment‚ waxes will appear and thickens the oil and clogs fuel filter and injectors in engines. The wax also accumulates on the cold surfaces and forms an emulsion with water. The appearances of cloud point determine the first cloud of wax crystals in a liquid when it is cooled. Whereas‚ pour point experiment is to determine the minimum temperature of the oil which will continue
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Revolution become‚ in some sense‚ inevitable? Explore the events and issues that led to the discontent between the colonies and Britain‚ and how they contributed to the imperial crisis‚ to include an analysis of what event or issue determined "the point of no return" and why? "In 1775‚ war broke out between the British and the American colonists. By 1776‚ the colonists declared themselves independent and in 1783‚ following a prolonged and bloody war‚ Britain was forced to recognize the independence
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Porter’s Five Forces Analysis Diagram 1 Porter’s five forces model (source from Business Resource Software‚ Inc.) The Porter’s five forces model will be used to evaluate information system and automobile industries. Determinants of Entry By entering into car manufacturing market is very costly and risky as the initial costs required a large capital investment on technologies‚ economics of scale and accessibility to distribution channels has restricted the entry of new entrant to the industry
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