Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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With reference to two specific instances in the novel‚ how does Lee use the child’s perspective to make a social point? The childish perspective is used throughout the novel ‘To Kill a Mockingbird’ by Harper Lee. Lee uses this to make satirical points about the community that Scout lives in and more general points about the society as a whole. Lee is able to make extremely powerful points and comments on the society of the time in the seemingly innocent and obvious way by speaking and observing
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English september 8‚ 2009 Literary Perspectives The following information was excerpted from The Bedford Introduction to Literature‚ 8th edition‚ 2079–2098 Formalist critics are primarily concerned with the language‚ structure‚ and tone of a work‚ otherwise known‚ as it’s “formal elements”. Formalists gravitate towards “intrinsic” matters in a piece of literature‚ in simpler terms‚ diction‚ irony‚ paradox‚ metaphor‚ and symbol. In a similar fashion‚ they emphasize larger elements
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Chapter 2: Theoretical Framework on Employees Motivation 1. Definition of Motivation and Employee Motivation 1. Definition of Motivation Many contemporary authors have also defined the concept of motivation. Motivation has been defined as: the psychological process that gives behavior purpose and direction (Kreitner‚ 1995); a predisposition to behave in a purposive manner to achieve specific‚ unmet needs (Buford‚ Bedeian‚ & Lindner‚ 1995); an internal drive to satisfy an
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RESPONSES TO WOODLAND ART The Survivalistic Perspective The commercialsuccess of the work of Norval Morrisseau and his followers has beenaccompanied by a confused and confusing critical reception. Norval Morrisseau has often been referred to as a "Shaman" as though he livedin a pristine tribal socie ty and his works have been commonly referred to as"Primitive art." Rarely have Woodland School artists been presented as living inthe twentieth century. Native works are identified as "Serious fine
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Perspectives on Diversity The United States today is a society struggling with its own diversity. There have been and still are many perspectives on how we as a society should come together and interact with others of different races‚ cultures and ethnic groups. The Anglo Conformity Perspective views the values‚ norms and standards of the United States as an extension of English cultures because the English were the dominant group during the colonial era and when the new nation was emerging
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The Conflict Perspective There is much dialogue about the conflict perspective as it relates to sociology. The conflict perspective assumes that social behavior is best understood in terms of tension between groups over power or the allocation of resources such as housing‚ money‚ access to services and political representation according to Schaefer‚ (2011). The conflict perspective is very much active in today’s society. According to Karl Marx (Schaefer‚ 2011) conflict
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THEORETICAL FRAMEWORK The youth (15-24 years) is a stage in the life cycle of a human being which is most vulnerable to the influences of socializing agents. Although modern psychologists underscore the importance of early childhood socialization in the later development of the human personality (Freud‚ 1939)‚ social psychologists maintain that the self and therefore‚ personality is a social product (Cooley‚ 1902; Mead‚ 1934). Social psychologists like Piaget (1969)‚ basing his theory of cognitive
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Global perspectives Tutorial Preparation 2 Course Work 1 Task 1 1. Globalization can be demonstrates a way towards a well-developed economy‚ cultural‚ political and technological interdependence through the national institution and economics. As countries reduce barriers to trade and investment‚ globalization force their industries to grow more competitive if they want to survive. Globalization is different from internationalization but it is characterized by denationalization. When the internationalization
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learned some really great information about the physical and mental health of a community‚ and ways to better them. With the knowledge I have obtained‚ I will now design a community that I feel is healthy‚ and describe what it would look like. For starters‚ there are some factors that I have learned that make a healthy community. These are the physical factors: geography‚ environment‚ community size‚ and industrial development. The social and cultural factors are: beliefs‚ traditions‚ prejudices‚ economy
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