The current issue and full text archive of this journal is available at www.emeraldinsight.com/0040-0912.htm Implementing service excellence in higher education Hina Khan Newcastle Business School‚ Northumbria University‚ Newcastle upon Tyne‚ UK‚ and Implementing service excellence in HE 769 Harry Matlay Birmingham City Business School‚ Birmingham City University‚ Birmingham‚ UK Abstract Purpose – The purpose of this paper is to provide a critical analysis of the importance of service
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GUIDELINES FOR WRITING RESEARCH PROPOSALS AND REPORTS FOR POST GRADUATE PROGRAMMES (DIPLOMA‚ MA‚ PhD) Explanatory briefs on the elements of the Research Proposal. Introduction: It should be initially clarified that according to the Kampala University Graduate School’s Regulations‚ Research Proposals for post-graduate Diplomas should not have more than 12 pages‚ those for Masters should not have more than 15 pages and those for PhDs should not have more than 25 pages. References are for Diplomas
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existence‚ number of employees‚ initial and preset capitalization of the business. 1.1 Type of Ownership As to ownership shows that two (2) or twenty percent (20%) of the firms were organized as a sole proprietorship and partnership and three (3) or sixty percent (60%) was organized as corporation. The respondents prefer a corporation type of business
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Chapter 1 Dota Addiction INTRODUCTION: Dota means `Defense of the Ancients’ according to Icefrog the head of Blizzard group. This game is a custom scenario for warcraft III based on the`Acon of strife’map for starcraft. The objective of the scenario is to destroy the opponents `Ancients’. The two teams ancient are heavily guarded structure at opposing corner of the map . Players use powerful units know as heroes ‚and are assisted by allied heroes and AI controlled fights called `creeps’-Players
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this variation‚ each player searches for Filipino or Tagalog words that can be constructed from the letters of sequentially adjacent cubes‚ where "adjacent" cubes are those horizontally‚ vertically‚ and diagonally neighboring. Words must be at least three letters long‚ may include singular and plural (or other derived forms) separately‚ but may not use the same letter cube more than once per word. This game is entitled as PH Word Factory is brought to android mobile phones for entertainment. Since
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In California‚ they’re many native grasses as well as invasive grasses. Native and Invasive species play a big role in our ecosystem. Native species make it so we don’t have to use as many fertilizers‚ use less water‚ keep the air around you cleaner‚ provide shelter and food for wildlife etc. Invasive grass species are bad because for one they are obviously not native to the area and can colonize habitats and exclude the native plants. Did you know a Dandelion is an invasive species? Well it is it
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Strikes When the employees felt that their problems were not being addressed‚ they organized themselves into groups. The groups were aimed at ensuring that they resisted everything that the management set or wanted to be enforced. The employs would not go to the workplace unless their demands were met (Ushistory.org‚ 2015). The Pullman strike of 1890 and the Coal strike of 1900-1902 was the example of the major strikes that hit the organizations in the US. Both strikes were attributed to the poor
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California Over October break in 2015 I went to California for my second time. I love going out of state. My family and I went in car‚ so it took us longer to get to California. It takes about 6‚ 7‚ or 8 hours in car depending on how many stops you take along the way. Now the first time I went to California was in car as well‚ but that time my older sister came with her husband and my newborn niece at the time. That time seemed like it took forever. During October break‚ my dad decided to take my
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AKLAN VALLEY HIGH SCHOOL Ureta Road Corner Roxas Avenue Extension‚ Kalibo‚ Aklan FACTORS AFFECTINGTHE INFERIORITY COMPLEX OF GRADE 8 STUDENTS OF AKLAN VALLEY HIGH SCHOOL BATCH 2012-2013 A Research Paper In Partial Fulfillment Of the Requirements In Social Studies Presented to: Methoselah M. Palacios Teacher Presented by: Armi Lou T. Castro John Paolo I. Regudo Precious Rowena T. Tarantan Mark Roland Taño-an Meri Mae Zubiaga Pamela O. Noble Carmella Ysabelle V. Cezar
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1 INTRODUCTION Pangarap High School was established in 1976. It was formerly known as Pangarap Barangay High School and located in Narra Avenue‚ Pangarap Village Caloocan City. The School‚ Pangarap High School is a favorite training ground of OIC’s [Officers in-charge] and Master Teachers who are now promoted to principal’s position and successfully doing well to the school where they are presented assigned. The pillars of this school are silent witnesses to those teachers and student who now
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