The current issue and full text archive of this journal is available at www.emeraldinsight.com/0040-0912.htm Implementing service excellence in higher education Hina Khan Newcastle Business School‚ Northumbria University‚ Newcastle upon Tyne‚ UK‚ and Implementing service excellence in HE 769 Harry Matlay Birmingham City Business School‚ Birmingham City University‚ Birmingham‚ UK Abstract Purpose – The purpose of this paper is to provide a critical analysis of the importance of service
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COMPUTER AND INFORMATION TECHNOLOGY Database Management System What is a Database? A collection of data or information about real-world entities such as objects or events. A collection of related records held over a period of time in a computer-readable form. A shared‚ integrated‚ computer structure that stores a collection of Data‚ that is raw facts of interest to the user. DBMS 2 Applications of Databases the preferred method of storage for large multiuser
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Chapter 1 The Problem and its Background Introduction of the Study Perceptions and motivations are fundamental in tourist decisions and are crucial in the formation of the destination image. Despite the growing number of publications in this area‚ case studies are still scarce and especially so for Fort Santiago. Introducing to the foreign tourists our beautiful country is one of the most beautiful developments that happened in the Philippines. Our government is trying to make our fellow
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Discourse analysis a. Jerry and Tatay * Jerry an incoming college student is convincing tatay that he wanted to take business administration even with their low financial status. b. Madam Carmela and Lumeng * Lumeng was a long time maid serving Madam Carmela‚ they were chatting about the death of lumeng’s (another maid) father then madam gives her “abuloy”. c. Madam Carmela and Concon * Concon is a very cheerful and comedic maid she was singing before madam and Gabriel
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which is evaluated relative to expected changes in variables. These anticipated changes are measured by the expected change‚ which is normally a result of forecasting. Tchankova (2002) stated that risk is an inherent part of business and public life. Dynamic market relations continuously increase the uncertainty of the environment where business and public organizations work. 2.1.2 Risk Management in Banking Risk management is described as the performance of activities designed to
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Introduction It is now recognized that tourism must be developed and managed in a controlled‚ integrated and sustainable manner‚ based on sound planning. With this approach‚ tourism can generate substantial economic benefits to an area‚ without creating any serious environmental or social problems. Tourism’s resources will be conserved for continuous use in the future. There are numerous examples in the world where tourism has not been well planned and managed. These uncontrolled developments
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The tractor symbolizes the agricultural mechanization that has taken place with the growth of Cajun farming and this mechanization’s effect. The arrival of the tractor with the Cajuns shifted the traditional means of local black life. Mechanization reduced the need for labor. The community of blacks who once cared for the land became suddenly unemployed‚ and most of them moved away. While the plantation once was carefully maintained by those who worked it‚ now only the old remain and the plantation’s
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CHAPTER I The Problem and its Background Introduction For many young people today‚ traditional patterns guiding the relationships and transitions between family‚ school and work are being challenged. Social relations that ensure a smooth process of socialization are collapsing; lifestyle trajectories are becoming more varied and less predictable. The restricting of the labour market‚ the extension of the maturity gap and arguably‚ the more limited opportunities to become an independent adult
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TABLE OF CONTENTS i. Acknowledgments ………………………………………………. 4 ii. Preface ………………………………………………. 5 iii. Abstract ………………………………………………. 6 1. Chapter 1 – Teenage Pregnancy …………………….………… 7 Problem Statement 1.1 Teenage Pregnancy 1.2 Why teenage pregnancy is considered problematic 1.3 Teenagers and issues relating to sexuality 1.4 Teenage pregnancy among minority communities in the Netherlands Relevance and Justification 1.5 General Objectives of the research 1.6 Research Question 1
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MECHANISM OF LABOR and DELIVERY Labor and birth is physically and emotionally straining for a woman. As the patient’s body undergoes physical changes to help the fetus pass through the cervix‚ she may also feel discomfort‚ pain‚ panic irritability‚ and loss of control. Providing measures to promote relaxation is key during labor and breath. * FETAL PRESENTATION - is the relationship of the fetus to the rvix. It can be assessed through vaginal examination (IE)‚ abdominal inspection and palpation
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