Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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www.sciencedirect.com Procedia - Social and Behavioral Sciences 46 (2012) 31 – 35 WCES 2012 The role of emotional intelligence in increasing quality of work life in school principals Saeid Farahbakhsh a * a Associate Professor‚ Department of Education‚ Lorestan University‚ Khorramabad‚Iran Abstract The main aim of this research was to study the emotional intelligence and its relation to quality of work life of school principals. The current study is a descriptive co relational
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LEADERSHIP EQ (Emotional Intelligence) What is EQ? Before understanding what EI means‚ one must be able to define what emotions are. History of EQ Earliest roots can be traced to Darwin’s work on importance of emotional expression for survival and second adaptation. In 1900s‚ traditional definitions of intelligence emphasized cognitive aspects (IQ) and then later on begun to recognize the importance of non-cognitive aspects from which the term “social intelligence” was coined. Similarly
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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EMOTION INTELLIGENCE HANDBOOK... AN INTRODUCTION WITH YOUR INSIGHT Presented By: AnandKumar |||||||||||||||||||||||||||||||||||||||||||||||| INTRODUCTION EMOTION: - Any of the particular feelings that characterize such a state of mind‚ such as joy‚ anger‚ love‚ hate‚ horror‚ etc. Emotion can be simply defined as Energy-in-Motion. INTELLIGENCE: - The ability to acquire and apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS
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The Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org ) EI Framework 1 The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer‚ Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.)‚ The Competency Model Handbook‚ Volumes
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of intelligence is the best known compromise between the singular intelligence theory and the multiple intelligences theory. This model of intelligence proposes that there is a ‘g factor’ or general intelligence factor which was taken from Carroll’s original model. In the CHC model the general intelligence factor is made up of many different cognitive abilities. The piece that was taken from the Cattell&Horn model was the idea that there are two main types of intelligence: fluid intelligence and
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ResearchPaperStar.com Does the biological aspect affect the Emotional Intelligence? I. Introduction There are various schools of thought concerning the biological aspect and the Emotional Intelligence (EI). Some researchers have found no evidence‚ others have found no significant evidence‚ and others have found evidence that the biological aspects in a human being do affect the EI. For the purpose of this research‚ the focus will be on the evidence found‚ that the biological aspect
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Emotional Hinderance "You must put your emotions into your work" is a phrase often heard in life. It proposes that emotions‚ which are often ignored‚ are a key to success. This holds true in many regards‚ however there are times when emotion should be restricted in swaying one’s thoughts. The pursuit of knowledge is to be completely objective. Thus‚ although emotional intelligence is necessary‚ it is more of a hindrance than a help‚ and should be controlled. Since knowledge is justified true
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Abstract The purpose of this paper is to present information regarding effects of globalization on the economy and the culture of the Norway‚ during the past few years. Five sets of research questions were used to form the bases of the paper. The intent is to illiterate the cultural dynamics and business culture of the Country. Knowledge of the influence of culture and business practices will assist one with understanding globalization as it pertains to Norway. Using the information in this paper
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