The current issue and full text archive of this journal is available at www.emeraldinsight.com/0040-0912.htm Implementing service excellence in higher education Hina Khan Newcastle Business School‚ Northumbria University‚ Newcastle upon Tyne‚ UK‚ and Implementing service excellence in HE 769 Harry Matlay Birmingham City Business School‚ Birmingham City University‚ Birmingham‚ UK Abstract Purpose – The purpose of this paper is to provide a critical analysis of the importance of service
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1 ATTITUDES TOWARDS PAKISTANI ENGLISH VARIETY 2 CHAPTER 1 1.1 ABSTRACT Pakistani English (PE) is the cluster of several English language varieties ‚ that are spoken and written in Pakistan. It is different from British English (BE) in terms of syntax‚ vocabulary ‚ accent and lexis. The pronounciation features are typical of speakers of regional languages ‚ for example the Punjabi speakers have difficulty with sound clusters like “ sp or sk’’ ( McArthur 1998 ). The present
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1.0 INTRODUCTION 1.1 Background of The Study King Solomon Integrated School is was composed of Main and Annex branch owned by Mrs Olive V. Salazar she also the school administrator of the school. The Main branch is was located in Arramis St. Lot 3-11 Addas 4 MambogBacoor City‚ Cavite while the Annex branch was located in Salinas‚ Bacoor Cavite. The Main branch was composed of 14 class rooms‚ 1 library and computer laboratory. School personnel have 10 kindness teachers‚ 2 head teachers‚ 2 office
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Department of Mechanical Engineering MENG 263 TUTORIAL 1 Q1. The motion of a particle is defined by the relation x 2t3 6t2 10‚ where x is expressed in m and t in seconds. Determine the time‚ position‚ and acceleration when v 0. ( Ans. x 2m‚ a 12 m/s2 ) Q2. The motion of a particle is defined by the relation x 2t3 -15t2 24t 4‚ where x is expressed in meters and t in seconds. Determine (a) when the velocity is zero‚ (b) the position and the total distance traveled when the
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CHAPTER I The Problem and its Background Introduction For many young people today‚ traditional patterns guiding the relationships and transitions between family‚ school and work are being challenged. Social relations that ensure a smooth process of socialization are collapsing; lifestyle trajectories are becoming more varied and less predictable. The restricting of the labour market‚ the extension of the maturity gap and arguably‚ the more limited opportunities to become an independent adult
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One fine day‚ as I was going through the library shelf‚ I noticed a book named “the Steve Jobs way” saying iLeadership for a new generation. As I started imagining about leadership‚ I came across a most important thing called positive change. To me‚ positive change means transition and improvement in one’s own thoughts‚ ideas‚ acts and applying those in everyday life to bring the society together for a known cause. When the society gets together‚ working towards one direction‚ a certain positive
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Ch01 10/29/99 2:27 PM Page 1 O N E Visual Basic Database Programming Welcome to our book on Microsoft Visual Basic and ActiveX Data Objects (ADO) programming. In this book‚ we’re going to see a tremendous amount of database programming using ADO—from simply moving through a database by clicking buttons in a form all the way to using the Remote Data Services (RDS) on Web servers‚ learning about data shaping‚ using hierarchical recordsets‚ and creating ActiveX controls
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electronic information system A system which stores information from internal and external sources to facilitate better decision making. The data is collated in a database and the user can access the files to glean better information as a basis for decision. The system may include fiscal‚ social‚ economic‚ scientific or technical data geared to support a firm ’s operations. Read more: http://www.businessdictionary.com/definition/electronic-information-system.html#ixzz2sQ9XBXHH A classroom
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would like to know the truth if these processed food has the advantage and disadvantages if we eat them regularly. The researcher would also like to know if these convenience food has a benefit in our daily life especially we consume it often. Statement of the problems 1. Define Convenience food? 2. When was convenience food started? 3. What are the advantages and disadvantages of convenience food? 4. What are the ingredients to prolong the life span of a convenience food? 5. Is convenience
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community leadership. The importance of the community being aware of the positive and negative impacts from tourism. The importance of creating and maintaining enthusiasm of a community in order to achieve success in poverty reduction. The essential role of self help in achieving success. The integral role of
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