The current issue and full text archive of this journal is available at www.emeraldinsight.com/0040-0912.htm Implementing service excellence in higher education Hina Khan Newcastle Business School‚ Northumbria University‚ Newcastle upon Tyne‚ UK‚ and Implementing service excellence in HE 769 Harry Matlay Birmingham City Business School‚ Birmingham City University‚ Birmingham‚ UK Abstract Purpose – The purpose of this paper is to provide a critical analysis of the importance of service
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Topic: Christmas Specific Purpose: To inform my audience about the celebration of Christmas. Central Idea: Christmas is one of the most popular Holiday’s. This holiday is celebrated by majority of the American population. Christmas is a holiday that can be celebrated through a religious belief‚ secular belief or both. Main Points: Today’s society Christmas is idolized by a man named Santa Clause through a person’s secular belief. A person that celebrates Christmas religiously particularly Christianity
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Title: Reading news paper is a waste of time? Some people predic that it is a complete waste of time to read the news in the newspaper because they believe that news has no connection with their lives. Hence‚ I believe that‚ there are some advantages of reading newspaper such as being broadened and enhanced with new knowledge‚ being informed with the latest events‚ and enjoying their relaxation. First of all‚ reading news in the newspaper can help people to broaden and enhance their knowledge
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THESIS STATEMENT: Solving the huge shortage of classrooms in public schools through the use of modern technology INTRODUCTION Traditionally classrooms have been the place where students and teachers were brought together to enable learning. Where a course required hands-on practical experience‚ teachers‚ students‚ and the requisite equipment were brought together in laboratories to supplement the learning done in classrooms. We have classrooms because until recently it was the only way to have
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The Entrepreneurial Process (BUSM 1311) Semester 2‚ 2013 Weekly Topics for in-class Debates Chapter 1 “Maslow talked about self-actualization as the zenith of human fulfilment. You can only fulfil yourself by owning your future. That’s what entrepreneurs do. Therefore if you are not an entrepreneur‚ you will never be any good” – discuss pro and against. Chapter 2 “In order to succeed in business‚ you must first slay three dragons – family‚ friends and religion” – discuss pro and against
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Factors of the Number of Transferees in the High School Department of Mindanao Christian Foundation College and Seminary Chapter 1 THE PROBLEM AND REVIEW OF THE LITERATURE Introduction The word ‘transfer’ refers in moving from one school to another and the word ‘transition’ to refer to the move from one year to another within a school. Much moreattention has been given to cross-institutional transfer than to within-school transitionexperiences. However‚ teachers‚ policy makers and researchers
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Communicable Disease Nursing Study Bullets Communicable Disease Nursing DRUG OF CHOICE Tetanus: PEN G Na; DIAZEPAM (Valium) Meningitis: MANNITOL (osmotic diuretic); DEXAMETHASONE (anti-inflammatory); DILANTIN/PHENYTOIN (anti-convulsive); PYRETINOL/ENCEPHABO L (CNS stimulant) Rabies Vaccines: LYSSAVAC‚ VERORAB Immunoglobulins: ERIG or HRIg DIAGNOSTIC TESTS Tetanus: WOUND CULTURE Meningitis: LUMBAR PUNCTURE Encephalitis: EEG Polio: EMG; Muscle testing Rabies: Brain biopsy (Negri bodies) Fluorescent
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Management and Social Science Department Centre for Foundation Studies and Extension Education (FOSEE) Group Dynamics Foundation in Management ONLINE NOTES Topic 1 Topic 1 Introduction to Group Dynamics “Although the scientific investigations of group work are but a few years old‚ I don’t hesitate to predict that group work – that is‚ the handling of human beings not as isolated individuals‚ but in the social setting of groups – will soon be one of the most important
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Topic 8 Very few organisations have a good understanding of the cost of their products and services. Critically evaluate this statement. Topic 8. Very few organizations have a good understanding of the cost of their products and services. Critically evaluate this statement. My overall experience in the accounting and banking industry would indicate that the above statement is very true. More often than not business owners and operators are quiet knowledgeable and skilled in their particular area
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this unit is to carry out a practical investigation of a topic chosen from a set of options supplied by OCR. In the course of the investigation‚ there will be an opportunity to look in depth at an aspect of computing that goes beyond the subject matter outlined in A451. The tasks will require a significant element of practical activity‚ which must be evidenced in the report and which will form a major element of the assessment. The topics will enable practical investigation and some supplementary
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