Teletech has two business segments‚ Telecommunications Services and Products and Systems unit‚ for the last couple of months senior management at Teletech Corporation had been discussing returns. However‚ only until they received the letter from Victor Yossarian did they decide to spin into action and review the company’s returns‚ the hurdle rate that was being used company wise and not by business segments‚ the annual capital budget situation‚ the review of new possible policies‚ and finally they
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Statement of Problem Teletech Corporation’s CFO‚ Margaret Weston needs to decide three things. (1) What are the appropriate hurdle rates for each segment of their business? (2) Is the Products and Systems segment underperforming? And (3) How should Teletech respond to the raider Victor Yossarian? Facts and Assumptions Teletech Corporation has two distinct business segments‚ the more established Telecommunications Services segment‚ and the recently added Products and Systems segment. These two
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Case 15 Version 2.1 Teletech Corporation‚ 1996 Teaching Note Synopsis and Objectives In January 1996‚ the chief financial officer of this telecommunications company must fashion a response to a raider who claims that a major business segment of this company should be sold because it is not earning a satisfactory rate of return. The case recounts the debate within the company over the use of a single hurdle rate to evaluate all segments of the company versus a riskadjusted hurdle-rate
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Analysis Teletech is a business process outsourcing multinational Organization‚ founded in 1982 by Kenneth D.Tuchman and headquartered in Englewood‚ Colorado. Teletech provides services for customer management‚ transaction-based processing‚ database marketing services‚ professional sales and eCommerce. Teletech operates in diverse industries of Automotive‚ Communications and Media‚ Financial Services‚ Government Services‚ Healthcare Services and Technology. The firm is based in 17 countries with
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CASE STUDIES IN FINANCE CASE 3: TELETECH CORPORATION 2005 Q1. Teletech has two divisions- Telecommunications and Products & Services. For the purpose of investment and performance analysis at the firm‚ there is an applied hurdle rate of 9.30% for both divisions. Based on the firms’ WACC‚ this rate represents the cost of capital‚ and essentially‚ the opportunity cost of money. Teletech Corporation uses this hurdle rate to assess the performance of its two divisions; however there is argument
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Introduction An electronic‚ or computerized spreadsheet‚ can be defined as a software application which displays multiple cells that together make up a grid consisting of rows and columns‚ each cell containing alphanumeric text‚ numeric values or formulas which performs the calculation processes (Bessant‚ 2003; Stroman‚ Wilson‚ and Wauson 2004 and Power n. d.). It has been extensively employed ranging from the field of business and financial community to engineering‚ educational‚ scientific and
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1. Teletech Corporation currently uses its hurdle rate to measure its economic profit and NPV. It is used to measure value creation‚ and providing information on each unit’s performance for investors. Teletech’s current practice of “one size fits all” hurdle rate is not the best practice because each division has its own risks and nature of operations. Therefore‚ each division’s profitability should be compared to that division’s own WACC. 2. See attachment 3. According to Rick Phillip’s
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International Business – Coaching – Spreadsheet and Databases International Business offers a versatile selection of professions after graduation. As a result‚ I chose to focus on business leadership coaching‚ just like at the beginning of this semester. As an important note my parents own a coaching company‚ BoMentis‚ and my dream is to either take over it one day or at least work with them. Based on my research and personal experience‚ coaching has spread increasingly all throughout the world
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A Brief History of Spreadsheets by D. J. Power Editor‚ DSSResources.COM Spreadsheets have been used by accountants for hundreds of years. Computerized or electronic spreadsheets are of much more recent origin. Information Systems oral history and some published newspaper and magazine stories celebrate Dan Bricklin as the "father" of the electronic spreadsheet. In 1978‚ Harvard Business School student‚ Daniel Bricklin‚ came up with the idea for an interactive visible calculator (see email from
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Teletech Corporation‚ 2005 Kyle Fortin My recommendation for Teletech Corporation is to change from a constant hurdle rate to the use of two risk-adjusted hurdle rates‚ one for each segment. Teletech’s performance is evaluated based on economic profit calculations. Through this measure‚ the risk-adjusted hurdle rates return a higher amount of profit compared to a single corporate hurdle rate. Currently‚ the firm has been using 9.30% as their hurdle rate‚ and as a result the firm’s share prices
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