Executive Summary Jose’s Authentic Mexican Restaurant noticed that tips that waiters were receving were on a drop off also wait times for meals were also taking 20 minutes instead of the normal 12 minutes during peak hours. Management conducted customer surveys during busy hours and received some unfavorable results. The problem with Jose’s Authentic Mexican Restaurant is their service failures and a lack of a systematic approach to analyzing these services. Without a systematic approach to analyzing
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Stereotype Threat BACKGROUND. Stereotype threat refers to the concern that is experienced when one feels “at risk of confirming‚ as a self characteristic‚ a negative stereotype about one’s group” (Steele & Aronson‚ 1995‚ p. 797). A wide range of stereotypes have been tested (e.g.‚ her lack of ability in math and science: O’Brien & Crandall‚ 2003; Negros’ underperformance on standardized tests: Steele & Aronson‚ 1995; White males’ athletic inferiority: Stone‚ 2002). In the current work‚ the authors
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How to Turn Your Good Restaurant into a Great Business People who open their own restaurant typically possess an abundance of highly desirable traits and skills. Almost without exception‚ they’re very capable individuals who are naturally optimistic‚ creative‚ dedicated‚ highly motivated‚ action-oriented‚ and are not afraid of hard work and long hours to achieve their goals. Although restaurant owners consistently display these positive characteristics‚ it’s no secret that many new restaurateurs
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Nuclear threat is a scary topic that no one wants to hear or read about. Yet‚ it is currently spreading all over the world through every media source making it hard to ignore. The main point of this paper is to not focus only on nuclear threat‚ but to instead pay close attention to how different authors are using certain genres to talk about the importance of nuclear threat and the different techniques they use to inform the audience. They use techniques to attract those that are interested in the
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Five Trends in the Restaurant Industry The number one growing trend in the restaurant industry is the idea of fresh‚ healthy meal options. According to the NRA a growing number of consumers are becoming more health conscious‚ and therefore looking better their diets. Restaurant owner have taken note of this and are trying to provide a healthy selection of food for its consumers. In fact forty percent of restaurant owners had budgeted more spending in 2010 compared to 2009. They are willing to
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INTRODUCTION The paper presents an analysis of the different factors influencing the restaurant industry and how these factors increase or decrease the demand for such services. The hypothesis that will be examined is that the performance of restaurants is mostly based on the type of food chosen by customers when they decide to go out for dinner‚ lunch‚ breakfast‚ or simply for a snack. What type of food refers mainly the nationality or concept of the food‚ (traditional American‚ Italian‚ Indian
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Services AlixPartners 2010 China Restaurant & Foodservice Review May 2010 © AlixPartners‚ LLP‚ 2010 www.alixpartners.com Contents A. Executive Summary B. Industry Environment C. Financial Performance - Profiles of Selected Restaurants D. 2010 China Consumer Survey Results E. Opportunities for Restaurant Chains F. Conclusions 2 2010 Restaurant & Foodservice Review Executive Summary (1) Market Trends Industry Structure The Chinese restaurant industry has grown by about 11%
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Restaurant Menu Software ‘eMenu’ Ready to Wave Goodbye to Traditional Paper Menus It’s time to replace traditional paper menus with eMenu‚ which is the modernized restaurant menu software that incorporates advanced features to offer a great dining experience. No more delays in ordering with the latest interactive restaurant menu technology. “Restaurants using the eMenu system have experienced an increase in customer satisfaction and loyalty‚ customer spending‚ and restaurant revenue by at
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TRENDS THAT AFFECT THE RESTAURANT BUSINESS A number of megatrends have been identified by Datamonitor‚ a global market analysis firm. These trends concern behavioral changes and shifting spending patterns in such areas as convenience‚ health issues‚ age complexity‚ gender complexity‚ life-stage complexity‚ income complexity‚ individualism‚ sensory needs‚ comfort needs‚ and connectivity. It is important for restaurant owners to be aware of such trends and to consider their potential impact on operations
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come up to my mind are the tea restaurants. Unlike those Cantonese teahouses‚ which can also be found in Guangdong‚ tea restaurants are pretty unique in Hong Kong. In the election of ‘things that best represent Hong Kong’ held on the Internet by RTHK in 2004‚ ‘Tea restaurant’ got the champion with 1930 votes. Meanwhile‚ ‘Pineapple bun with butter’ and ‘Coffee with tea’‚ typical food and drink provided in tea restaurants‚ were also on the top10 list.1 Tea restaurant culture is obviously beloved.
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