MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
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research‚ interpretation of findings‚ and preparation of the final draft according to thesis standards 1. Overview of casino gaming operations in the hospitality and tourism industry from a global and local perspective. 2. The functions and transactions associated with the gaming operations environment within a resort casino. 3. A hospitality management and societal perspective of the pros and cons of gambling entertainment. 4. Factors affecting design‚ selection‚ physical facilities
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The new system platform is designed for hospitality industry and offers a comprehensive and integrated suite of software‚ modern solutions based on cloud technologies and hardware. This system is also an excellent example of the use of integrated solutions technology and software owned by Oracle. Using the integrated technology and cloud environment‚ Oracle Hospitality brings unique technology package‚ software and scalability‚ helping customers by: • Overtaking
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Executive Summary For industry sectors the threat of globalisation to their local market has increased competition which in turn has lead to price cutting and increased spending to maintain a competitive advantage over the opposition. In New Zealand the wine industry has been on to benefit from globalisation as it has lead to expansion of their target markets‚ effectively leading higher returns as they are can expand production. The increase in the supply of wine has lead many wine producing countries
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Introduction to the company Apple Inc. (Apple)‚ is a multinational corporation that creates consumer electronics‚ personal computers‚ computer software‚ and commercial servers‚ and is a digital distributor of media content. Founders Steve Jobs and Steve Wozniak effectively created Apple Computer on 1st April‚ 1976‚ with the release of the Apple I‚ and incorporated the company on 3rd January‚ 1977 in Cupertino‚ California. Apple Inc. designs‚ manufactures‚ and markets mobile communication gadgets
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1. Enumerate and discuss the direct and indirect threats to Philippine biodiversity. Direct Threats • Illegal logging • Mining • Pollution • Oils spill • Introduction of invasive species • Overexploitation Indirect Threats • Infrastructure development • Rapidly increasing human population against a limited land base ➢ Indiscriminate logging literally changes the forest landscape. Although there has been a
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tourism and hospitality Nowadays‚ people more than ever travel freely around the world. The international tourist arrivals from 674 million in 2000‚ reached the 797 in 2005 and the 940 million in 2010. Respectively‚ the international tourism receipts from 475 billion US dollars in 2000‚ reached the 679 billion in 2005 and the 918 billion. The tourism and hospitality industry is among the most diverse of all industries in terms of employee population and groups of guests. Hospitality and tourism
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Porter’s Five Forces Analysis 1. Threat of Substitute Products (LOW) The possibility threat of substitutes is moderately low; since there are few substitutes from other industries (if any); and most of them are seemed to be obsolete or have on foot out of the door‚ e.g. digit camera in the place of film camera and fax machines in place of overnight mail delivery. Consider that Sony has built a good reputation and strong customer loyalty‚ it effectively position the company’s products against product
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Cato Corporation Competitive Threats • The Company must be able to anticipate‚ identify and respond to rapidly changing fashion trends and customer demands in a quickly as possible. The Cato Corporation’s business and results of operations could suffer materially. • Existing and increased competition in the women’s retail apparel industry may negatively impact the business‚ results of operations‚ financial condition and market share. • Failure to protect the trademarks and other intellectual property
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1. Threat of Substitute In Porter’s model‚ substitute products refer to products in other industries. The price elasticity of a product is influenced by substitute products. As more substitutes become available‚ the demand becomes more elastic since customers have more alternatives. Generally‚ substitute is able to reduce demand for a particular product because there is a threat of consumers switching to the alternatives. (Porter M. 1980) Chains of convenience stores are emerging in the market
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