Experiencing a situation through the author’s words is every reader’s pursuit. Fear‚ panic and excitement are some of the reactions generated from reading horror stories. To get such reactions‚ authors use certain stylistic devices. Bram stoker’s “Dracula’s guest”‚ is penned around suspense‚ mystery and fear. This is pronounced by the author’s use of Johann’s narrative‚ “Walpurgis nacht”‚ the horses‚ background voices and the climatic changes. The horses “throwing up their heads and sniffing the air suspiciously”
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Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of them
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The Responsibilities of an Ideal Student Every body has his own duties and rights. The same is true with a student. He also has certain duties. The first and foremost duty of a student if to acquire knowledge and for this he must gladly submit to the rules of discipline and the methods of teaching which his teachers may adopt. As a bee gathers honey as a student should assiduously gather knowledge and wisdom from every source. He must not waste his time in idle pursuits but must utilize every
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disability in the Hospitality and Tourism Industry. There are many ways how disabled people can be affected in this area such as discrimination in employment‚ discrimination in being the customer‚ false advertisement and lack of support and facilities in the business. Whether it’s a mental disability such as dyslexic or a physical disability such as partially-sighted it can have an effect on both. For many in the tourism and hospitality world disabled people means wheelchair users‚ it ’s worth pointing
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Remuneration and Working Conditions in the Tourism and Hospitality Industries Introduction Tourism and hospitality organisations need many different things for them to function‚ the most important of these things being their employees. However to ensure that they can keep and retain their employees there are many things that an organisation needs to employ; this includes the concepts of remuneration and working conditions. It is for this reason that this essay will examine the concept of remuneration
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Hotel industry guest satisfaction surveys show a clear indication of the value of a well-run Housekeeping Department and how hotel cleanliness is the most important issue in whether a hotel guest returns to a particular property or not. You are a team from a hospitality consulting company that has been contacted by the new owner of your assigned hotel. While the owner has a management contract for most aspects of the management of the hotel with the chain‚ he has gained approval to handle the
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develop the ways how to indeed questionnaire surveys and I will find the advantages of each forms of questionnaire surveys. Developed by this‚ I will introduce the ways to design the questionnaire. Finally‚ I discuss the ways of conducting surveys‚ and in accordance with this‚ I finalized within the conducting pilot surveys. 2. The merits of questionnaire survey. Questionnaire-based surveys can play a role in the task of estimating the number of visits to leisure facilities and tourism destinations
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Chapter 1 Introduction Marketing for Hospitality and Tourism ©2006 Pearson Education‚ Inc. Upper Saddle River‚ NJ 07458 Marketing for Hospitality and Tourism‚ 4th edition Kotler‚ Bowen‚ and Makens “Marketing is so basic that it cannot be considered a separate function. It is the whole of business seen from the point of view of its final result‚ that is‚ from the customers point of view…Business success is not determined by the producer‚ but by the customer.” -Peter Drucker ©2006 Pearson Education
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Draft speech of Mrs. D. Purandeswari‚ MoS-HRD (HE) as Chief Guest on the occasion of the Annual Day of the Rainbow Concept School‚ Mahaboobnagar‚ A.P on 9th February‚ 2007 at 5.30 p.m. It gives me immense pleasure to be here this evening and to address the young students of the Rainbow Concept School on the occasion of its Annual Day function of the school. The Rainbow concept School has been established by Dr. A. Madhusudhan Reddy very thoughtfully for an overall growth of a child and to integrate
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Your Excellency Honourable Maithripala Sirisena‚ Ministers‚ the Principal‚ Teachers‚ Parents‚ Guests and my dear prize winners. For all of us at Zahira‚ today is a historic occasion as our chief guest is the much loved President of our motherland. I welcome you Sir on behalf of my board‚ my Principal‚ teachers and dear children. I wish to highlight some matters which are very near and dear to my heart. Initially Zahira was a leading school in Sri Lanka. Our archives evidence students who came
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