Questions -- The importance of customer service at Enterprise Rent-A-Car 1. Describe in your own way the simple technique that Enterprise used to find out how satisfied its customers were with their service. The management team at Enterprise Rent-A-Car developed a simple but highly effective way of finding out what keeps customers happy. They created a questionnaire for customers based on two questions: a. How would you rate your last Enterprise experience? This is ranked on a scale from ‘completely
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KEL612 Revised March 21‚ 2012 MEGHAN BUSSE AND JEROEN SWINKELS Enterprise Rent-A-Car History The American car rental industry was born on August 20‚ 1916‚ when Josiah Ellis “Joe” Saunders‚ an entrepreneur living in Omaha‚ Nebraska‚ ran a seven-line classified ad offering “Automobiles for Hire.” Saunders’s fleet consisted of one vehicle—a Model T Ford—that he rented for ten cents per mile. The industry Saunders created grew dramatically with the advent of commercial air travel after
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environment. How is Business Architecture scoped? The way in which the business architecture is scoped depends on a number of factors. In some cases‚ the key elements of the business architecture may be done in other activities‚ such as the enterprise mission‚ vision‚ strategy and goals. In cases where little Business Architecture work has been done before‚ it is necessary to research‚ verify and gain buy-in to the key business objectives and the processes that the architecture is to support
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1. Enterprise Rent-A-Car has defined its service much differently than that of the typical national car rental companies. Their idea and technique of personal service‚ by treating the customers like neighbors more so than clients is what makes this company so unique and successful. They are industry leaders in fleet size and market presence. The company’s president‚ Andy Taylor‚ stated in his motto “if you put the customers first they will be satisfied and come back‚ followed by employees who are
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Golden Enterprises‚ Inc. (the "Company") is a holding company which owns all of the issued and outstanding capital stock of Golden Flake Snack Foods‚ Inc.‚ a wholly-owned operating subsidiary company ("Golden Flake"). Golden Enterprises is paid a fee by Golden Flake for providing management services for it. The Company was originally organized under the laws of the State of Alabama as Magic City Food Products‚ Inc. on June 11‚ 1946. On March 11‚ 1958‚
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Bradford Enterprises has experienced rapid expansion over the last 12 months‚ growing from 10 locations and 3‚000 employees in one state to 22 locations and 8‚000 employees in seven states. Bradford Enterprises has decided to upgrade its HR approach and raise it to a new level to be more competitive. The company’s owner is looking to implement three specific HR tools to help the HR do its job well and manage this expansion. The tools are selection tests‚ a Human Resource Information System (HRIS)
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MBA 503 Operations Management Application Exercises You may choose to do up to three application exercises of your choice to demonstrate the application of a concept or tool presented in this course. You may turn these in at any time during the course. You are encouraged to turn in a draft to me for any feedback to improve the application. You will earn up to 50 points for each of your successful applications. Voice of the Customer Identify customers/stakeholders of a process that you/your team
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Application Software John Hassler Professor C. Mason Computer Information systems 204 September 13‚ 1996 Computer systems contain both hard and software. Hardware is any tangible item in a computer system‚ like the system unit‚ keyboard‚ or printer. Software‚ or a computer program‚ is the set of instruction that direct the computer to perform a task. Software falls into one of two categories: system software and application software. System software controls the operation of the computer hardware;
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Europe into two opposing camps and pitted major powers against each other. In doing so‚ major alliances such as the ones quoted above reduced much of the flexibility of the old balance of power in Europe‚ and that which had existed under the Bismarckian system of old. These alliances also meant that what might previously have been minor conflicts now had the very real possibility of escalating into full-scale conflicts that would rapidly involve the major powers in Europe‚ thus dragging the whole
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Enterprise / Operational Risk Management IT Audit Manager City National Bank California State Polytechnic University‚ Pomona Enterprise risk management (ERM) is a relatively new discipline that focuses on identifying‚ analyzing‚ monitoring‚ and controlling all major risk classes (e.g.‚ credit‚ market‚ liquidity‚ operational risk classes). Operational risk management (ORM) is a subset of ERM that focuses on identifying‚ analyzing‚ monitoring‚ and controlling operational risk. The purpose of
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