Running head: EFFECTIVE COMMUNICATION A CASE STUDY Effective communication a case study David Vigh University of Phoenix Public Relations MKT438 Douglas Bottomley Jun 20‚ 2006 Abstract This paper evaluated the communication efforts used to communicate the tragedy on December 2 1984 in Bhopal India when a UCC plant there leaked Liquefied Methyl Isocyanides which led to the death of between 1‚700 and 4‚000 people. The discussion will cover the history of the accident and discuss ways
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The process of effective communication is the exchange of information. The goal of communicating is to getting the message across with clarity and understanding between each party. We all express ourselves in different ways and those ways can vary depending on our culture. Communication plays a vital role in our life. You send days constantly communicating with fellow classmates‚ family‚ strangers‚ teachers‚ and friends. As we communicate with our peers broaden our horizons of speech and move forward
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Answers Q1. Effective communication is important in an organization because it creates mutual understanding environment between the management and employees. Directly‚ it also helps in increasing the employee’s productivity. Q2. Listening and retaining as much of the information communicated is the end result of being actively focused on your subject. In order to do that you must actively listen and take notes if necessary‚ and try to ask clarifying questions. Q3. To gain understanding
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commercial organizations. Communication is one of the most important aspects of any commercial or nonprofit organization. How is an organization going to succeed and get their product or message out to the public if they do not make attempts to communicate? Like all businesses‚ nonprofit organizations have struggles developing and executing effective communication. There are proven and tested effective strategies for communication for all businesses. The communications methods employed by a nonprofit
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The Importance of Internal Communication For Business In order to attain the goal that it strives to achieve‚ an organization must have committed employees who are working towards a common goal. An effective internal communication makes employees understand a company’s vision‚ value‚ goals and objective. (Procter-Rogers‚ 2006). The understanding of what the company is trying to achieve and what is its role in that goal will align the employees with the company goal’s and business strategy
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occupational training. Working together for a common purpose – to improve safety of the patient and that is essential in building relationships at work. Communication is integral in building a patient-provider relationship through mutual trust and understanding that increases the chance of a pleasant and risk-free environment. Without effective communication‚ this can lead to conflict and cause risk within the healthcare system and the patient. Health care workers must depend on one another. No one person
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Communication Competence Communication competence is the ability to choose a communication behavior that is both appropriate and effective for a given situation. Interpersonal competency allows one to achieve their communication goals without causing the other party to lose face. The model most often used to describe competence is the component model (Spitzberg & Cupach‚ 1984) which includes three components: 1) knowledge‚ 2) skill‚ and 3) motivation. Knowledge simply means knowing what behavior
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7 C’s of effective communication 1. Clarity 2. Conciseness 3. Correctness 4. Concrete 5. Coherency 6. Completeness 7. Courteous Clarity Use simple and familiar words and use short sentences. You have to present only one idea in each sentence. Example: The implementation of the plan was successful. The plan was implemented successfully.(clear) My son! Are you all right or not? How are you my son?(clear) Conciseness Stick to the point and keep it brief. Avoid unnecessary repetition
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At one point everyone has experienced frustration when communicating. Communication is vital in every organization. Without overcoming these barriers completing simple task can be difficult. While in the Marines Corps I had to deal with communication barriers while deployed overseas. I found that verbal communication was easier to overcome than nonverbal. It all starts with inadequate knowledge and vocabulary when operating in other countries. While preparing to deploy numerous hours are devoted
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employees of Essex County Council. For instance an example of when using an email account to communicate within a business environment would if your communicating with a foster carer regarding a child or if you are communicating with a manager on work changes within your role or one to one’s between you and your manager. Memos: are used within a business environment to instruct employees of fire and health and safety procedures or new equipment. Memos are useful in order to remind when staff need to
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