had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Effective Communication & Medical Care in Health & Human Services Kristell Gonzalez Ashford University HHS 307 Instructor Tamikia Lott October 20‚ 2013 Effective Communication in Health & Human Services Thesis: Communication in a health care setting is very important; it helps us to achieve the best patient provider relationship‚ establishing a trusting relationship. It helps the patient feel and understand that they have been well taken care of and helps them progress
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PRODUCTS AND SERVICES OFFERED BY SELECTED CATERING ESTABLISHMENTS IN QUEZON CITY A Thesis Proposal Presented to the Faculty of The College of Hospitality Management Eulogio “Amang” Rodriguez Institute Of Science and Technology In Partial Fulfillment Of the requirements for the Subject CL 104 leading to the degree of Bachelor of Science in Hospitality Major in Cruiseline Operations by Patricia G. Garcia Waldron G. Guino-o Darwin S. Icawalo S.Y. 2014-2015 TABLE OF
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.COMPANY BACKGROUND KTM Komuter is the first electrified commuter train service in Malaysia. It was introduced in 1995 to cater especially to commuters in Kuala Lumpur and the surrounding sub-urban areas and is a popular mode of transport to commute to Kuala Lumpur. Passengers of the KTM Komuter can rest in the comfort coaches while being taken to their destinations at very reasonable fares. The KTM Komuter has made shopping complexes and recreational centres more accessible‚ particularly
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companies that understood mass production strategy had become obsolete‚ after almost a century of dominance. Applicable successfully to the manufacturing industries‚ the lean philosophy will be analysed in the present synopsis through the perspective of services industry‚ usually dealing with intangibles. Lean Manufacturing In their research on the Toyota manufacturing system‚ The Machine that Changed the World (1990)‚ Womack‚ Jones and Roos formulate the theoretical framework of lean manufacturing.
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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dated 16th March‚ 2012. Dear Sir/Madam‚ Subject: Union Budget 2012: Changes in Service Tax-reg. It is said that in matters relating to taxes‚ questions rarely change‚ but the answers do. Budget 2012 has‚ however‚ changed a number of questions relating to service tax. 2. No more will the most often-asked question “which taxable service is being provided?” be relevant; no more will an exporter be asked whether an input service has been used in export to claim a Cenvat refund; and no more will a host of
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great deal of planning. Planning the transition from school to adult life begins‚ at the latest‚ during high school. In fact‚ transition planning is required‚ by law‚ to start once a student reaches 14 years of age‚ or younger‚ if appropriate. This transition planning becomes formalized as part of the student’s Individualized Education Program (IEP). Transition services are intended to prepare students to make the transition from the world of school to the world of adulthood. In planning what type of
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Cook/Chill Centralized Food Service in Corrections By Louise E. Mathews‚ Chief of Food Services‚ San Diego County‚ California‚ Sheriffs Department capacity of 2‚345. In 1989‚ these facilities were holding up to 4‚500 inmates-and the numbers were climbing-giving San Diego the dubious distinction of being the most overcrowded system in the country. To determine more effective ways of handling the increasing number of inmates‚ the county commissioned two external feasibility studies (1985 and 1989)
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INTRODUCTION 1 1.EXECUTIVE SUMMARY 2 2.ELEMENTS OF INNOVATION 2 2.1 THE TYPES OF INNOVATION 3 2.2 CLASSIFICATION OF INNOVATION 4 2.3 DRIVERS OF INNOVATION 4 2.4 ENABLERS OF INNOVATION 5 2.5 BARRIERS TO INNOVATION 6 3. INNOVATION WITHIN BANKING ORGANISATIONS 7 3.1 TUNNEL VISION AS A BARRIER 9 3.2 CUSTOMERS AS ENABLER WITH LEGISLATION AS A DRIVER 9 4. INNOVATION AS A TOOL 10 4. RECOMMENDATIONS 10 4.1 THE MAVERICKS 11 4.2 READ THE SIGNS 11 4.3 COMMUNICATE 12 4.4 IDEAS INCLUDE 12 5
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