CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
Premium Customer service Customer
1.1 AN introduction overview TO THE BROAD AREA OF TOPIC This research is based on comparison of Quality service offered by pizza hut and dominos. This research is based on to test the quality of service and comparison between two Pizza Houses. The fast food industries of India is experiencing phenomenal growth and is one of the fastest growing sectors in the country‚ with the compounded annual growth rates of the market crossing 25%. Further‚ on the back of changing and busy lifestyle‚ fast emerging
Premium Pizza Hut Pizza
COMPARING THREE QUALITY MANAGEMENT GURUS W. Edwards Deming Joseph M. Juran Philip B. Crosby Prepared by: Abdelatif Hegazy Director Quality TECOM Investments Tel: +971 4 3913239 Fax: +971 4 3918777 Mobile: +971 50 4670973 A member of DUBAI HOLDING www.dubaiholding.com FOREWORD Many organizations worldwide are focusing today on quality to restore their competitive
Premium W. Edwards Deming Joseph M. Juran
Quality Initiatives Aiming for 120% product quality “We have to aim for 120% product quality. If 99% of the products we make are perfect‚ that would seem like a pretty good record. However‚ the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a thousand–even one customer in ten thousand–should receive a defective product. That’s why we have to aim for 120%.” When founder Soichiro Honda said this
Premium Quality assurance Quality control
Hello class‚ I will be your psychology professor for the day. Today’s topic is going to be Tim Leary and his contributions during the counterculture movement. Towards the beginning of the 1960’s‚ the sudden influx of the use of psychedelic drugs influenced many people like you and me. One of the biggest influencers was Tim Leary. His controversial views were proven true to many and influenced people‚ but was harmful. His penchant for psychedelics began from his experience of magic mushroom tripping
Premium Timothy Leary Psychoactive drug
Quality management is seen as the most essential part when it comes to the organisation of a business and possible the most important and complex component of business strategy (Golder et al. 2012: 1). It can be argued that the success of a business is down to the management of quality. This means managers must deal with meeting both internal and external expectations set in order to excel. Quality is a concept that has to be applied throughout the business and must involve everyone within the organisation
Premium Marketing Management Service system
THE TIM BURTONIZATION OF ALICE IN WONDERLAND An essay on Alice in Wonderland Novel by Lewis Caroll Film adaptation by Tim Burton In 1962‚ film critic Andrew Sarris points out a repeating movement of ideas and images throughout a filmmaker’s body of work. This later on becomes the basis of Auteur theory which describes the authorship of the filmmaker who despite is working within the bounds of a studio system is able to imprint his/her ideologies and personal style into his/her films. According
Premium Film director Film Film theory
Overcoming The Barriers In Implementing TQM and Sustaining The Success Through Continuous Quality Improvement – Deming’s 14 Points Revisited Dr. R. Jagadeesh Abstract Total Quality Management (TQM) became a popular buzzword during the last three decades and is considered to be the globally accepted success formula across the organizations. A number of success stories have been well documented in literature and widely circulated to spread the spirit and practice of TQM. While many organizations
Premium Total quality management Management Quality management
wide quality operations. Deming-Trained under Walter A Shewhart (father of SPC). Developed sampling techniques for the Bureau of Census. Became a key adviser to Japan in 1946. Juran-Trained under Walter A Shewhart (father of SPC). Became a key adviser to Japan in 1954. Joiner-Trained under W Edward Deming. Created consulting firm‚ Joiner Associates. Conway-Elected CEO of Nashua Corp 1979. First US Executive to hire Dr. Deming as a consultant in 1979. Formed consulting firm‚ Conway Quality‚ Inc
Premium W. Edwards Deming Quality Control chart
CCC Sample Project CCC New Platform Programme Quality Plan Owner: Author: Date of issue: Version: 01.0 Date created: DOCUMENT CONTROL Change History |Version |Date |Description of Changes | |00.1 | |Initial version | |00.2
Premium Project management Management