Trading Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system
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In the book‚ The One Minute Manager by Ken Blanchard & Spencer Johnson‚ the main character does just that. He was looking for the best managers out there. He ran into “tough managers”‚ whose organizations won while their people lost. He also ran into “nice managers”‚ whose people won but their organizations lost. Until‚ one day he ran into a One Minute Manager and was intrigued to learn more because this One Minute Managers’ organization & people won. So the One Minute Manager Organized for the
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A convenience store chain attempts to be responsive and provide customers with what they need‚ when they need it‚ where they need it. - What are some different ways that a convenience store supply chain can be responsive? - What are some risks in each case? Answer: A supply chain could accurate its responsiveness if it is able to improve in these criteria: - Respond to wide ranges of quantities demanded - Meet short lead times - Handle a large variety of products - Build highly innovative
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Second Assistant Store Manager was never considered a viable part of the Carrs-Safeway store management team located at the Northway Mall and in my opinion was setup to fail. Both the Manager and the First Assistant Manager located at the Northern Lights and Muldoon store repeatedly told me that the manager at the Northway Mall store had said he would give me a week. As Stephanie knows I made an appointment with her to explain my concerns about this situation and to talk about what was‚ in my opinion
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I then asked Dan Rogers‚ store manager of the Willmar Wal-Mart‚ because I had worked with him for two years and was someone that I could follow and learn from. Dan is the store manager of Wal-Mart in Willmar‚ Minnesota; He has been with them for 10 years. Dan’s duties consist of befriending some 150+ workers‚ going through documents and papers‚ check over the day to day operations‚ make sure the store resides in a clean and orderly manner‚ dealing with customers and employees‚ delegate‚ and
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“VIEW FROM THE TOP” Summary By: Angela Gilliam Johnathon Reckford is the prime example of a good leader and educated professional. Beginning his career as a senior executive in the private sector‚ moving on to become executive pastor of a Presbyterian church and into his final and current role as CEO of a global religiously based non-profit organization better known as ‘Habitat for Humanity’. He explains his experiences in depth
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The original Central Market grocery store is a reinvented take on typical grocery store chains located in Austin‚ Texas. Their aim is to create an improved grocery store shopping experience focusing on fresher products‚ efficiency‚ customer service‚ store layout‚ and other subsidiary services offered. They have incorporated the look and feel of a farmers’ market into a lively‚ interactive service experience. The Central Market grocery store promotes discovery and exploration through its environmental
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The second is the "One minute praisings". Here the effective leader/manager (think about differences between a manager and a leader) catches the subordinate when he does the right things towards the goal. He then praises the subordinate for the same and builds confidence. Subordinate now knows that he is on right track and is doing right. The third is the "One minute reprimand". Here the "effective manager" scolds and does something like contructive criticism if he comes to know about the wrong
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White paper Top 10 Supply Chain Technology Trends It’s easy to name “mobility” and “wireless” as trends‚ but it’s less clear exactly what direction these developments are taking and how they can be used to improve business. One can hardly pick up a business or IT magazine without seeing multiple articles about the growth of mobile and wireless technologies. And it seems people can’t put down their PDAs‚ smart phones and other mobile computing and communications devices‚ at least when
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GSM 511- Case Analysis | From Regional Star to Global Leader | | Yogita Inamdar | 6/18/2011 | | Case Analysis: From Regional Star to Global Leader Statement Yang Jianguo has been promoted from Country Manager China to Global Head of Product Development at Deronde International. The CEO of the company chose Country Manager Yang from China over other three high performers based on his technical expertise and his knowledge of Asian markets. Yang currently faces a challenge in transitioning
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