Comparison of service quality of TNT express and DHL express with RATER dimensions The quality level of service provided by TNT Express and DHL Express in China could be described within the RATER dimensions of service quality. Samples and numbers are provided below to evaluate the quality of their service. Reliability Based on TNT Express annual report 2011‚ the service quality in that year has achieved an all time high with a 96% on-time delivery performance for the one million daily deliveries
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TITLE An analysis of Saigon Morin Hotel in Hue city thorough 7Ps in marketing strategies INTRODUCTION The ability to market a hotel in the appropriate way to the appropriate market is essential to the success of the business. For this to succeed‚ those in key roles need to understand the product that they are selling and the market to which it is being sold. Managers maximize their returns through understanding the market they are operating in and applying those marketing techniques
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TABLE OF CONTENTS Acknowledgements i Aims and Objectives ii Introduction iii Title 1 Purpose of Investigation
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The Expanded Marketing Mix: IKEA Introduction At any successful company‚ marketing seeks to connect with customers‚ serve their needs‚ and accomplish the stated mission of the organization. A successful marketing process creates value through consumer satisfaction from brand building before the sale to post-sales service and support (Kotler et al‚ 2001). The marketing strategy process has four primary segments: product‚ price placement‚ promotion and people (Kotler et al‚ 2001). Companies with
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Management Improving Service Delivery 2nd ed. Essex: Pearson Education Limited. Lovelock‚ C. H.‚ Wright‚ L. (2002). Principles of service marketing and management . 2nd ed. New Jersey: Prentice Hall. p14. Rafiq‚ M & Pervaiz K. A. (1995). Using the 7Ps as a generic marketing mix. Marketing Intelligence & Planning. 13 (9)‚ pp4-15. Shostack‚ L. G. (1984). Design Services that Deliver. Harvard Business Review pp133-139.
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TNT case Steven R. Koonin had a speech generally talking about what TNT is focusing on and TNT’s development. I’m going to illustrate my insight on TNT’s business. TNT relaunched itself‚ with a slogan‚ "We Know Drama‚" which emphasized the channel’s new focus on programming with drama and energy‚ such as sports and network TV dramas like Dallas‚ Law & Order‚ Charmed‚ NYPD Blue and so on. It is in direct contrast to sister channel TBS‚ which shows more comedy related programming‚ and by
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Accreditation Audit-AFT Task 4 Western Governors University Discuss the current compliance status of the healthcare facility. Nightingale Community Hospital (NCH); a 180-bed‚ acute care‚ not for profit organization provides services in critical and emergency care‚ Oncology‚ cardiology‚ general medical and surgical services and neuroscience‚ vascular‚ level II nursery units amongst a few others. Providing these services Nightingale has held
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nitroglycerin-based dynamite is recommended as one year from date of manufacture under good storage conditions. Dynamite is a high explosive‚ which means it detonates rather than deflagrates. While TNT is used as the standard for gauging explosive power‚ dynamite has more than 60% greater energy density than TNT. Another form of dynamite consists of nitroglycerin dissolved in nitrocellulose and a small amount of ketone. This form of dynamite is similar to cordite‚ and is much safer than the simple mix
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Trinitrotoluene‚ TNT‚ or 2‚4‚6-trinitrotoluene‚ is a nitro chemical compound with the formula C₆H₂(NO₂)₃CH₃. TNT is a yellow-colored solid and contains in its structure three NO2 groups and one –CH3 group all bonded to carbon atoms on the aromatic ring (Juhasz and Naidu 2007‚ Pichtel 2012). Oxygen and nitrogen are the two highly electronegative elements where oxygen possesses the highest electro-negativity. Subsequently‚ the polarized N–O bonds within the nitro groups makes them easily reducible
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has created a lot of tension within the worlds super powers‚ and that tension is still building up to this day. The bomb that was dropped on Hiroshima was codenamed Little Boy. weighed around 9‚700 pounds. The bomb was equivalent to 15‚000 tons of TNT‚ and
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