COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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soldiers like family‚ like brothers. They were the people who gave him a reason to keep marching during those days when all he could was complain to Olivia in his letters. They are what caused him to reenlist back in February when he could have gone home to Olivia and the rest of his family in Ashville. The 44th New York had become his family though all the hardship‚ the fighting‚ and all the stuff Orsell grew to hate. This letter was a beautiful representation of how Orsell’s ideals about the war
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3rd of February‚ 1991 Dear Carl‚ I’m sorry. I’m sorry for leaving. Sorry for sending you away. Sorry for everything. I just couldn’t stand it. Mum had left and I didn’t know how to cope. I didn’t want to. I just had to get away. I know you despised her for leaving. But this is different. It’s for your own good. I couldn’t stand it. I’d have to put you and Harley in a foster home‚ and I almost did. But I saw you listening. I knew you were there. So I sold the house. Talked to Beryl. She didn’t
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separate funeral homes. My father owned one and my grandfather owned and lived in one. There was not a day when someone wasn’t dying. Many of my childhood memories lead me back to the funeral home. Heck‚ I even learned to ride my tricycle in the area where all the caskets were kept! Many of my friends would find it neat that I knew all about the place and would always ask me to take them around for a tour. There is a story that I always tell people that happened at my grandpa’s funeral home one unique
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Leaving the Nest When children graduate from high school and move away to college‚ it can be devastating for parents. The children leave to gain independence from their parents. They feel they are going on with a new adventure in their lives and gaining a new experience as an adult in the world. They are in a parent’s life for so many years that they cannot imagine life without them in the house. They become sad at the thought of not hearing the laughter or tears every day. Two poems that pick up
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Essay 2 Situation: The Sense of Loss When Losing the Beloved Ones -- Comparing “ To a Daughter Leaving Home” and “On my First Son” How will you feel when you lose your beloved ones? How will you react toward the sense of emptiness? In Linda Plastan’s To a Daughter Leaving Home (1988) Ben Jonson’s On My First Son (1616)‚ both poems reveal the true feeling and reaction that we will have when we lose the person we love very much. The reason why they attract me is because the feeling is so simple
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What are the issues facing young people leaving care? How might these issues be successfully resolved? Children and young people enter the care system for numerous reasons‚ some of which include a parent’s inability to cope or because of problems in the family. Most of these children will return to their family after a brief stay‚ however‚ many will be expected to leave care and begin living independently between the age of 16 and 18 (Stein and Wade‚ 2000). Past research (for example Barnardo’s
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By the time you’ll read this‚ I’ll be long gone. I want you to know that I’m really sorry for leaving. But‚ please‚ don’t look for me. I hope you guys will one day understand why I took this decision and forgive me for it. I hope you’ll understand that I had no choice‚ I need to rediscover who I am‚ who I really am after everything I did to all of you. I’ll never be able to do that around here‚ surrounded by things and people who constantly remind me of all the wrongs I did. I fear that if I don’t
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Garai Merino Bilbao Leaving Belfast by Andrew Motion Focused on a conflictive time for Belfast‚ Andrew Motion tries to express the devastation that Belfast suffered during the economy’s decline years and the influence that the political issues had in the society. The narrator’s sadness for having to leave his beloved city can be felt all over the poem. The poem was published at a very difficult time for Belfast. Conflicts and violence were present in all the streets. On the one hand
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Since leaving school today I have realized that my decisions can truly change your life in less than a minute. I would like to apologize to the entire Mother McAuley administration team‚ I know that my behavior did not depict the type of student I have worked extremely hard to become‚ and that you all had to take time out of your day to deal with the situation. To Mrs.McCormick and Mrs.Wilson I apologize for putting their lives and jobs in jeopardy. I have not only disappointed you all ‚ but my family
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