G.PULLAIAH COLLEGE OF ENGINEERING & TECHNOLOGY‚ KURNOOL MASTER OF BUSINESS ADMINISTRATION 2012-2013 SYNOPSIS REPORT On A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH REFERENCE TO M.S.A. MOTORS‚ KURNOOL Submitted by C. VENKATA NAGA SINDOOR Roll no: 11AT1E0052 Under the guidance of K. NAGAIAH‚ MBA Assistant Professor. INDEX | 1. | Introduction
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Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
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Supplier Relationships: A Strategic Initiative Jagdish N. Sheth Goizueta Business School Emory University Arun Sharma University of Miami Jagdish N. Sheth is Charles H. Kellstadt Professor of Marketing‚ Emory Business School‚ Emory University and Arun Sharma is Associate Professor of Marketing‚ University of Miami. This paper extends research published by the authors in Industrial Marketing Management (March 1997). Please address correspondence to Arun Sharma‚ Department of Marketing‚ University
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Term Paper The Relationship Between Energy Consumption and Economic Growth Name: Niou Wu ID: 10047639 Economics 427 Professor: W. D. Walls Monday‚ December 06‚ 2010 Introduction The term of "Energy"‚ have rarely been mentioned before. However‚ during the the 21st century‚ as the growth of economics‚ it has become a very hot topic which involving economic‚ natural science and social science and other fields. This paper is focuse on the relationship between the energy comsumption and
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the Next Level with RFID (pages 377 to 378). (100 points) a. In what four (4) ways did the Identec Solutions RFID-based technology help DP World increase the efficiency and effectiveness of its customers’ supply chains? (20 points) *it reduces congestion at the port: it is timely *improving customer satisfaction. This will in-turn increase the turn-around of shipping goods. *it has improve gate efficiency through truck management. And also fuel efficiency * *it has brought about a massive
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and incredibly challenging to predict; strategic planning helps patients‚ managers and providers know just where things stands‚ and how to better prepare for what is to come. While Strategic planning is instrumental to any organization or business that is interested in growth‚ innovation‚ and success‚ Begun and Kaiss (2005) found there is little standardization in the way that healthcare organizations do their planning‚ and it is unclear whether strategic planning leads to advantages in performance
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lacked strategic planning and also had a inadequate management performance system. • Media and investors: The bank had become the easy target for media because of its performance and changing CEOs. This resulted into unhappy investors and demoralized employees. 2. Is Barclay’s performing well? Justify your answer. Considering the size and resources the bank has‚ I would say the bank is not performing according to its standards. Justification: Barclay’s possesses good customer relationship
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South Korea‚ Malaysia and the Taiwan. This result shows that Hong Kong people tend to take short distance journey. c. Target Customers of Outbound Tourism As Hong Kong people love travelling and consider overseas holiday as part of lifestyle‚ there are wide range of customers for outbound tourism in the market. For long-distance travel (trips outside Asia)‚ the customers are mostly professionally employed
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REAL WORLD 3 SAIC‚ Hewlett-Packard‚ GE‚ and Others: The Business Case for Wireless Sensor Networks Some big companies are trying to make the worldand almost everything in it-smarter. Science Applications International Corp. (SAlC)‚ the big government IT contractor‚ is developing technology for the Departments of Defense and Homeland Security that could use hundreds of tiny‚ wireless sensors packed with computing power to help secure U.s. borders‚ bridges‚ power plants‚ and ships by detecting suspicious
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On Customer relationship management (bigbazaar) (Sub:CRM) Submitted by SHIKHA GANGWAR Under the Guidance of Mr. Satya S. Banerjee (Asst. Prof. FMS) Submitted to National Institute of Fashion Technology‚ Department of Fashion Management Studies‚ Ministry of Textiles‚ Government of India Plot no. 24‚ Chandaka Industrial Estate‚ Opp. KIIT School of Management‚ Bhubaneswar‚ Odisha. 2012-2014 What is CRM (customer relationship management)? CRM (customer relationship management)
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