MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES HUI LIAO Rutgers‚ the State University of New Jersey AICHIA CHUANG National Taiwan University of Science and Technology Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees‚ 44 managers‚ and 1‚993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated
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Department for Work and Pensions Research Report No 450 Factors influencing social mobility Dr. Alex Nunn‚ Dr. Steve Johnson‚ Dr. Surya Monro‚ Dr. Tim Bickerstaffe and Sarah Kelsey A report of research carried out by the Policy Research Institute on behalf of the Department for Work and Pensions Corporate Document Services © Crown Copyright 2007. Published for the Department for Work and Pensions under licence from the Controller of Her Majesty’s Stationery Office by Corporate Document
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weather elements and measures the degree of hotness and coldness in a place. The temperature of a place is affected by a number of factors such as latitudinal location‚ seasonal variations‚ albedo of the place‚ contrasts between land and sea and elevation. Latitudinal location has the strongest influence on the climatic conditions on a macro/global scale. The rest of the factors then serves to modify these influences and are secondary‚ operating at a smaller scale. Latitude affects the temperature of
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Factors influencing individual identity Individual identity could be influenced by many factors. These factors are family‚ friends‚ culture‚ gender‚ personal interests‚ appearance‚ environment and many more. Some of the factors likely have more impact than others and some may have not any impact at all. Part of individual ethnicity is culture. Culture could be represented through the art‚ sport‚ customs and traditions‚ food‚ language of community. All around the world we have different
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Types Of Buying Decision Behavior Buying Decision differs from person to person. Deepening upon the need of the person‚ the decision gets change; Even if the product is small. There are different factors which influences the nature of buying. Hence buying decision has been classified into four different categories such as Complex buying behavior‚ Dissonance Reducing buying behavior‚ Habitual buying behavior and Variety seeking buying behavior. These are classified depending upon the degree of involvement
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SECONDARY DATA ANALYSIS The following analysis has been done on the basis that the middle segment cars of the Indian automobile industry can be divided into the following major players:- 1. Maruti 2. Hyundai 3. Honda 4. Ford 5. Tata Motors 6. Nissan 7. Volkswagen 8. Fiat 9. General Motors 10. Hindustan Motors
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CONSUMER BEHAVIOR ON IMPULSIVE BUYING The Influence of Culture on Consumer Impulsive Buying Behavior KACE N AND L EE CUL TURE AND IMPUL SIVE BUYING BE HAVIOR Jacqueline J. Kacen Department of Business Administration University of Illinois at Urbana-Champaign Julie Anne Lee Department of Marketing University of Hawaii–Manoa Impulse buying generates over $4 billion in annual sales volume in the United States. With the growth of e-commerce and television shopping channels‚ consumers
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| |6 |Classification Of Respondents Based On Parameters Influencing Them Buying A |38 | | |150cc – 180cc Bike | | |7 |Classification Of Respondents Based On Reasons Make Them Avoid Buying A 150cc – |40 | | |180cc Bike
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Luxury consumer behavior in Mainland China: What exists behind the facade of new wealth? By Pierre Xiao LU China recently became the world’s second largest market for luxury goods with an annual increase of more than 30% in 2010‚ even surpassing Japan. Further estimates predict that China will become the largest upscale product and consumer goods market in the world. How does a country with an average GDP per capita of $3‚800 USD‚ and classified behind 105 in the world ranking possess such a strong
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CULTURAL VARIABLES INFLUENCING BEHAVIOR Many variables influence the behavior of individuals within a culture (Sanchez-Boyce‚ 1993). The manner in which services are provided may be influenced by general cultural practices in combination with variables unique to the individual (Anderson‚ 1994; Payne‚ 1995)‚ Thus‚ professionals must understand not only general characteristics of various cultural groups‚ but also the variables that interact to make each student and family unique within that cultural
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