Part I Measurement of Quality Management Task 1 Assuming you are taking over the position of CEO in one of the following organizations: i. Volkswagen China ii. Lenovo iii. Apple Inc – focus on iphone and ipad iv. Walmart China v. Home Inn‚ or Hilton China or any hotel vi. New Oriental‚ or another school vii. Air China‚ or another airlines Explain how quality management can be measured. (LO3‚ 3.1) (Guideline: Learner should define how quality of at least 2 of the above
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Quality is defined as essentially relational: "Quality is the ongoing process of building and maintaining relationships by assessing‚ anticipating and satisfying the needs expressed or implied. Nobody has to say about how quality is important for your company‚ you can see the results of it‚ or lack of it‚ every time you have a satisfied customer‚ or when competition increases market share. Unfortunately‚ although the concept is in vogue these days as any type of business or service carried out some
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Introduction Total Quality Management‚ TQM‚ is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. This management approached originated in the 1950’s and become more popular since the early 1980’s is a description of the culture and attitude inside the organization that let provide customers with products and services that satisfy their needs. It needs quality in all aspects of the company’s operations‚ with processes
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major changes which would be a company-wide initiative to improve its existing quality. Upper-level management began to contrast the "Old" and the "New" UPS‚ with one major characteristic of the "New" UPS being a company-wide goal of customer satisfaction achieved through eighteen quality initiatives. This change was not easy and the transition from the "Old" and the "New" UPS while traveling down the "Road to Quality" proved successful in the long run. UPS was ranked No.1 in its industry category
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ensure consistent quality -- from our concentrate production to our bottling and product delivery. To ensure such consistency and reliability‚ the Coca-Cola system is governed by the Coca-Cola Operating Requirements (KORE)‚ a new management system which replaced The Coca-Cola Management System (TCCMS) in January 2010. KORE guarantees the highest standards in product safety and quality‚ occupational safety and health and environmental standards across the entire Coca-Cola system 2. Quality policies Protecting
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Quality Management Assessment Summary Stephanie Webb University of Phoenix March 8‚ 2011 HCS/451 Quality Management Assessment Summary Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations (McLaughlin‚ & Kaluzny‚ 2006). Quality management in healthcare has evolved over the year to address increased demands from consumers related to the quality of care and services‚ as well as to address
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INSE 6230– Total Quality Project Management Fall 2013‚ Instructor: Dr. Chun Wang Assignment 1 Part 1 Short Answer Questions Chapter 1 1. Why is there a new or renewed interest in the field of project management? Project management is very important for a good business because it provides the project managers to aim for the success of the project. The computer hardware‚ software and networks have radically changed the work environment. Timing is the important factor in the business
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Total Quality Management 1. Describe the main features of a traditional Quality control system. Main features of a traditional Quality control system: Product is the priority of the company. They are after the quantity over the quality of the product. Inspection at the last minute facilitated by the Quality control team. High percentage of re-working poor quality finished products. 2. Explain 2 problems that can be created when using a traditional quality control system. Using a traditional Quality
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Tools of Total Quality Management Presenter : Ms Rina Sajise Seven (7) Tools of TQM Pareto Analysis: Pareto Chart 45 120% 40 100% 35 30 80% 25 60% 20 15 40% 10 20% 5 Vilfredo Pareto – Italian Economist 0 No signature Non-legible writing Current Customer Frequency Operations Management: An Asian Perspective (William J. Stevenson and Sum Chee Chuong) No address Cumulative Percentage Other 0% Understanding the Pareto Principle Doing 20% of work generates advantage of 80% of
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keep things simple. 5) People trust their gut reaction more than statistical data. 6) They distrust the leader’s rhetoric if the words are inconsistent with the leader’s actions. Characteristics of Quality Leaders There are 12 behaviors or characteristics that successful quality leaders demonstrate: - 1) They give priority attention to external and internal customers and their needs. Leaders place themselves into the customers’ shoes and service their needs from that perspective.
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