“The Thin Blue Line” While preparing a documentary about Dr. James Grigson‚ Errol Morris unearths the story of Randall Adams and David Harris. One fateful day‚ Adams’ car runs out of gas on the side of the road in Dallas‚ Texas. That same day‚ after running away from home‚ stealing a car‚ and his father’s gun‚ Harris drove his car through Dallas. Then he comes across Adams walking to get gas for his car. Harris helps Adams and they spend the rest of the day together. That night‚ Officer Robert
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Montana‚ P. and Charnov‚ B. Management: A Streamlined Course for Students and Business People. (Hauppauge‚ New York: Barron’s Business Review Series‚ 1993)‚ pp. 155-169. Chapter 11: ORGANIZATIONAL STRUCTURES: CONCEPTS AND F0RMATS KEY TERMS departmentalization the grouping of related functions into manageable units to achieve the objectives of the enterprise in the most efficient and effective manner. delegation the process that makes management possible because management is the process of
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Bottom Line John Elkington In 1994‚ the author coined the term triple bottom line. He reflects on what got him to that point‚ what has happened since – and where the agenda may now be headed. The late 1990s saw the term ‘triple bottom line’ take off. Based on the results of a survey of international experts in corporate social responsibility (CSR) and sustainable development (SD)‚ Figure 1.1 spotlights the growth trend over the two years from 1999 to 2001. As originator of the term‚ I have often
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Value Line Publishing‚ October 2002 In Case Number 12‚ "Value Line Publishing‚ October 2002‚" Carrie Galeotafiore presents a five-year financial forecast that shows Home Depot in an positive light. It also prepares to do the same with an analysis of Lowe’s. She supports the changes proposed by the new Home Depot CEO and that would play a role in improving Home Depot’s financial health in the home center and building industry. Galeotafiore supports her by mentioning a number of sources that
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Cunard Line‚ Ltd. Entered in the cruise and steamship business in 1840 and currently offers cruising on seven ships with 5 in the luxury category and 2 in the premium category. Each cruise has its own distinctive image and positioning. As far as its customers are concerned 95% of the customers are from America and Europe. The total cruise industry consisted of approx. 4 million boardings per year. Of this luxury segment comprised 8% that is 320 thousand. Cunard estimates that it has a 50 % market
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UV5142 Rev. Jun. 27‚ 2011 HEINZ KETCHUP: PRICING THE PRODUCT LINE An Iconic Brand Heinz Ketchup had long been a nostalgic piece of Americana. Millions of consumers in 140 countries from all walks of life have purchased and used what has become a symbol of American innovation and prosperity. In the United States‚ ketchup was ubiquitous‚ always served with American favorites such as hot dogs‚ hamburgers‚ and french fries. Its presence graced the tables of outdoor barbecues‚ church festivals‚ truck
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The Psychology of Waiting Lines By David H. Maister Introduction In one of a series of memorable advertisements for which it has become justly famous‚ Federal Express (the overnight package delivery service) noted that: "Waiting is frustrating‚ demoralizing‚ agonizing‚ aggravating‚ annoying‚ time consuming and incredibly expensive." (1) The truth of this assertion cannot be denied: there can be few consumers of services in a modern society who have not felt‚ at one time or another‚ each of the
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Leadership on the Line Ronald Heifetz and Marty Linsky’s “Leadership on the Line: Staying Alive through the Dangers of Leading” describes the risks that every leader experiences at one point or another. It explains how no matter what level of leadership you’re in‚ whether it be leading a small organization or a nation‚ each leader has internal and external conflicts that they must overcome in order to “stay alive” as a leader. Heifetz and Linsky go through the dangers of leadership by separating
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dissatisfiers”‚ International Journal of Service Industry Management‚ Vol Jones‚ T.O. and Sasser‚ E.W. (1995)‚ “Why satisfied customers defect”‚ Harvard Business Review‚ Vol Katz‚ K.L.‚ Larson‚ B.M. and Larons‚ R.C. (1991)‚ “Prescription for the waiting-in-line blues: entertain‚ enlighten and engage”‚ Sloan Management Review‚ Vol Kumar‚ P.‚ Kalwani‚ M.U. and Dada‚ M. (1997)‚ “The impact of waiting time guarantees on customers’ waiting experiences”‚ Marketing Science‚ Vol Law‚ A.K.Y.‚ Hui‚ Y.V. and Zhao‚ X
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The Line There is a line across the desktop in the middle. In most primary schools‚ when a pair of deskmates is a boy and a girl‚ they will carve such a line‚ as inviolable as the 38th Parallel‚ to divide the territory. There is an invisible line in the high school refectory. Boys and girls seat themselves in two parts of the room. The line is a tacit agreement on which concurred by them. There are quite a few lines‚ perceptible or imperceptible‚ that reflect the differences between male and female
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