HSBC‚ as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one
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decision however‚ one must conduct a thorough analysis before rendering that decision. Therefore‚ the knowledge of the Fishbone diagram is good‚ so that the techniques learned can be applied in making important decisions. The Fishbone diagram is a great tool to help assist in problem solving. Fish Bone Tool A fish bone diagram called the cause and effect diagram is a root cause analysis and Ishikawa diagram.
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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literary genre? Analyse with reference to the literary techniques used in two examples of New Journalism. Word Count - 2231 I suppose the most common sense point at which to start is by defining New Journalism‚ or Literary Journalism‚ as Eisenhuth and McDonald (2007‚ p. 38) say it is called at the “upper end of the spectrum.” The Collins Concise Dictionary (1999‚ p. 995) defines New Journalism as “a style of journalism‚ using techniques borrowed from fiction to portray a situation of event
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WOMEN‚ QUALITY OF WORKLIFE AND JOB SATISFACTION: THE INTERRELATIONSHIP Ms. Harmeet Kaur Abstract This paper would highlight the various values‚ attitudes & beliefs of women regarding job anxiety in their formal work organizations & particularly balancing their work & personal life. The paper will also focus on factors affecting quality of work life and job satisfaction among females in present business scenario. More stress would be given to issues related to women and growth in present
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CHAPTER | | NINE | | Planning Tools and Techniques | 9 | | | | | Lecture Outline | | | IntroductionTechniques for Assessing the EnvironmentEnvironmental ScanningForecastingForecasting TechniquesForecasting EffectivenessBenchmarkingTechniques for Allocating ResourcesBudgetingRevenue BudgetsExpense BudgetsProfit BudgetsCash BudgetsSchedulingGantt ChartsLoad ChartsPERT Network AnalysisBreakeven AnalysisLinear ProgrammingContemporary Planning TechniquesProject ManagementProject Management
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EFFECT OF SUPPLY CHAIN MANAGEMENT ON CUSTOMER SATISFACTION Supply chain management typically establishes the process of planning‚ sourcing‚ procuring and controlling the movement of the raw material to finished goods right from the hands of the suppliers into the lap of the customers. These activities can be seen as originating from an order of the customer to the delivery of the products which will interconnect various stakeholders from customer to retailer to distributer & wholesaler to
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