made‚ foreign countries are still somehow treating our banking industry activities as questionable. Various privet‚ public and international bank provide service to there customers in Bangladesh. Banks play an important role for growth Bangladeshi economic sector and give satisfaction to there customers through provide quality banking service. Most of the banks provide same banking service in Bangladesh like current account‚ saving account‚ term deposit and saving deposit. Banking technology is
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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Case Study: Supershuttle New York (Blue Van) By Putri Ayu Diah Chandra Puspita PMM Case Study 27th August 2011 Word count: 1‚990 (excluding bibliography) Table of Contents 1. Table of Contents 1. 2. 3. Introduction – importance of customer loyalty to a company.......................... 3 Analysis for operations management of Supershuttle ....................................... 4 Data and information needed to support management decision for Supershuttle operations management ..........
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Visual advertisement is used to influence people. TWIX is one of the famous chocolate brands in the industry and it always comes up with the best advertisements to grab the attention of audience. The advertisements follow all three rhetorical devices which are ethos‚ pathos and logos. The chosen ad for this paper is about one of the ads of TWIX which aims to attract the audience by comparing Right TWIX and Left TWIX. In this ad‚ the main idea that is presented to attract the audience is that two
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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What techniques does the director‚ Danny DeVito‚ use in the film Matilda to illustrate that the character‚ Jennifer Honey‚ is benevolent (kind) and sweet? The film ‘Matilda’ directed by Danny DeVito‚ released in 1996. DeVito uses techniques such as high camera angles‚ high key lighting and soft sounding music. These techniques used for Miss Honey makes her seem very nice‚ sweet and approachable. Firstly‚ Miss Honey appears to be an approachable‚ bright‚ friendly teacher. In the first scene
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AND NEW PERFORMANCE MEASURES: SOME EVIDENCE FROM NIGERIAN COMPANIES BY DR. (MRS.) S. L. ADEYEMI DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF ILORIN ABSTRACT This paper reports the findings of a survey on the usefulness of selected traditional and new performance measures used in some Nigeria companies that have adopted a flexible manufacturing strategy. The results indicate that majority of these companies considered the new performance measures useful particularly
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In The Truman Show‚ the director Peter Weir uses various film techniques to have effect on the audience and make them feel different emotions. The film techniques that he uses are camera angles‚ music and sound and lighting. The major technique that is used in this film is camera angles. Throughout the film there are various camera angles‚ the main shots that Weir uses are angled‚ tilted shots to show that there are hidden cameras filming Truman. When Truman is driving in his car the camera is
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‘Ultimately in a speech‚ it is the effective representation of ideas that captivates audiences.’ In compelling speeches it is not only the content‚ but the appropriate use of rhetoric techniques and structure which reveal and emphasise key ideas and captivate the audience. This has been shown in Margaret Atwood’s speech‚ Spotty-Handed Villainesses (1994) as well as Aung San Suu Kyi’s speech‚ the Keynote Address at the Beijing Conference on Women (1995). These two speeches focus on the role of
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