biggest economic stability are focusing in customers relations management CRM but not all of them succeeded .there are challenges faces it ‚ if we use it not in the proper way . also in special cases implementing CRM will not be the right choice . The propose of this report is define the foundation of CRM ‚ investing in people not technology ‚ the emerging practice ‚ process and discipline . Also answering the question is CRM a successful factor in electronic commerce ECCRM ? . Research methodology
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Lecture 1. Software Engineering Introduction‚ Objectives‚ Professional and ethical responsibility Objectives 1. To introduce software engineering and to explain its importance 2. To set out the answers to key questions about software engineering .3. To introduce ethical and professional issues and to explain why they are of concern to software engineers Software engineering The economies of ALL developed nations are dependent on software. More and more systems are software controlled.
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Determining Product Cost Managerial accountants must decide what types of managerial accounting information to provide to managers‚ how to measure such information‚ and when and to whom to communicate the information. For example‚ when making most strategic and operating decisions‚ managers typically rely on managerial accounting information that is prepared in whatever manner the managerial accountant believes provides the best analysis for the decision at hand. However‚ there is one major exception
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Management (CRM) --Business policy and strategic management --Business Statistics --Marketing Research Contact information 聯系方式 Office: A425 Tel: 8897-2041 Email: ydshi@must.edu.mo Mon./Wed. 14:30-16:30 (by appointment) 2 Shi Yong Dong 石永東 Assistant Professor‚ Ph.D. How to download PPT 下載課件 --ftp://ftp.must.edu.mo/ --Username: ydshi_stu Password: 1234 3 Goal of First Class Course orientation --Textbook & References --Schedule --Requirements What is CRM? --the Definition of CRM --the
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Marketing Flynn‚ L Garton‚ L.E. and Wellman‚ B. (1993) Social impacts of electronic mail in organisations: a review of the research literature. Computer Mediated Communication Social Implications Organisations Hoppe‚ K Hussey‚J. and Hussey‚ R. (1997) Business Research. A Practical Guide for Undergraduate and Postgraduate Students‚ Palgrave: Basingstoke. Johnson-Laird ‚ P.N (1999) Deductive Reasoning Department of Psychology‚ Princeton University‚ Princeton‚ New Jersey 08544 Keller‚ K. L (1993) Conceptualizing
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AIM OF THE LESSON To determine who a customer is To determine customer requirements To determine steps to determining customer requirements To determine reasons for determining customer requirements To document customer requirement DEFINITION OF CUSTOMER A customer is anybody who has the right to demand for goods or services either internal or external DETERMINING CUSTOMER REQUIREMENT This is a systematic approach in deciding what a customer wants with the aim of meeting or surpassing
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University of Phoenix Material Case Scenarios Read the following scenarios. Answer‚ in a 50- to 100-word response‚ each of the following questions: Scenario 1 Sophia has been removed from her family and placed into foster care for the second time in the last 2 years due to her mother’s ongoing substance abuse. Sophia has missed many days of school and often comes to school dirty and wearing clothes from the day before. Sophia’s mother does not think she has a problem and blames the
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Classroom Scenario Analysis Classroom Scenario Analysis Mrs. Ross has her fourth grade students move their desks together into groups of 2 to do a group activity. She instructs them to pair with anyone they choose. Teresa raises her hand‚ “I don’t want to pair with Megan again because she doesn’t do any of the work. Can I have someone else?” Megan who is soft-spoken just looks down at the floor as the class waits for the teacher’s response. Mrs. Ross asks Teresa and Megan to come with her
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Software Testing Carnegie Mellon University 18-849b Dependable Embedded Systems Spring 1999 Authors: Jiantao Pan mailto:%20jpan@cmu.edu Abstract: Software testing is any activity aimed at evaluating an attribute or capability of a program or system and determining that it meets its required results. [Hetzel88] Although crucial to software quality and widely deployed by programmers and testers‚ software testing still remains an art‚ due to limited understanding of the principles of software
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in India’s total FDI share and accounts for approximately 37 per cent of total Private Equity and Venture investments in the country Strong growth opportunities Leading sourcing destination Source: NASSCOM; Aranca Research Note: BPM - Business Process Management‚ USP - Unique Selling Proposition Growing demand Growing demand 2013E • Global footprints Strong growth in demand for exports from new verticals • • IT firms in India have delivery centres across the world;
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