report is to analyse the condition and working ienvironment of National Insurance and Investment (NII) a company whose main business in selling and servicing insurance packages for both individual and corporate customers. So it is basically is call centre‚ which respond to the clients of its customers on their behalf. So the purpose of this report is to understand the variousssues in National Investment & insurance company (NII)‚ which is facing various problems like higher employee turnover‚ lower
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477 Call Centres‚ Quality of Work Life & HRM Practices: an In-House/ Outsourced Comparison Dr Julia Connell College of Graduate Studies University of Wollongong in Dubai United Arab Emirates Tel: +971 367 2478 Fax: +971 367 2760 juliaconnell@uowdubai.ac.ae Zeenobiyah Hannif School of Management and Marketing Faculty of Commerce University of Wollongong NSW 2522 AUSTRALIA Tel: : +612 4221 3574 Fax: +612 4221 4154 zeenie@uow.edu.au The focus of this paper concerns a comparative study of the
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CUSTOMER SUCCESS STORY: DUBAI INTERNATIONAL FINANCIAL CENTRE Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency. Business Impact Summary Business: The Dubai International Financial Centre (DIFC) is home to over 450 high-profile companies and leading banks which enjoy advanced facilities and excellent investment incentives in a 110-acre free zone in the heart of Dubai city. The DIFC also houses the Dubai International Financial Exchange.
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Challenges Hong Kong Faced from Shanghai as an International Financial Centre 09815346D YUE Pujue (Betty) The day that Shanghai’s financial system is protected behind the thick walls of a closed account has gone away. When China’s State Council revealed the plan to develop Shanghai into a multi-functional international financial centre by 2020 in the late March 2009‚ Shanghai rapidly responded to the call by increasing its financial industry output value as a share of
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INTRODUCTION The Carphone Warehouse is the largest independent retailer of mobile communications in Europe. Its’ business can be divided into three operational areas and the strategy across its three core divisions are as follows: • Distribution - to grow through increased sales and through acquisitions of similar businesses or by building its number of stores and by growing its online sales business in order to retain and develop its market share. • Data Services – to be a market leader in the
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misunderstanding? 2. Discuss the main features involved in this case. Case let 2 I don’t want to speak to you. Connect me to your boss in the US‚” hissed the American on the phone. The young girl at a Bangalore call centre tried to be as polite as she could. At another call centre‚ another day‚ another young girl had a Londoner unleashing himself on her‚ “Young lady‚ do you know that because of you Indians we are losing jobs?” The outsourcing backlash is getting ugly. Handling irate callers is
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practical job working with plants‚ this could be for you. As a horticultural worker‚ you could be involved in plant production‚ selling plants in garden centres or tending to plants in parks and gardens. In this job you would need to be knowledgeable about plants. You would need to be able to work alone or in a team. If you worked in a garden centre you would also need customer service skills. There aren’t any specific entry requirements to get into this job‚ but college courses in horticulture
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2–29‚ 2002. Brah‚ A. ‘Global mobilities‚ local predicaments: globalization and the critical imagination’‚ Feminist Review‚ No. 70‚ Globalization: 30-45‚ 2002. Cowie‚ Claire. The accents of outsourcing: the meanings of “neutral” in the Indian call centre industry. World Englishes‚ Vol. 26‚ No. 3: 316–330‚ 2007. Deery‚ S. & Kinnie‚ N. Introduction: The nature of management of call center work. In S. Deery & N. Kinnie (eds)‚ Call centers and human resource management. New York: Palgrave Macmillan: 1–24
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CALL CENTER & JOB CALL CENTRE: A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing‚ solicitation of charitable or political donations‚ debt collection and market research. In addition to a call centre‚ collective handling of
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Figures of speech As one of the articles in this issue deals with the English Language Fair held at the Barbican Centre last autumn‚ this might be a good opportunity to concentrate on varieties of English style. Let’s start with the use of imagery. The passage chosen for comment comes from The Guardian‚ a newspaper famous or notorious for its misprints as well as for the depth and seriousness of its new coverage. If the name of the writer‚ Roy Hattersley‚ seems familiar - yes‚ it’s the same
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