TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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Britain and Total War Reasons for delaying total war Nature of British society Britain was a parliamentary democracy with a free press and strong union movement. There was no tradition of conscription and although government controls were quickly put in place‚ Britain did not assume organisation for total war in 1914. ‘Business as usual’ Britain’s official response to the war was ‘business as usual’. This is because many in Britain believed the war would be over very quickly. It was assumed
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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References: 1. Foster S.T‚ (2013)‚ Managing Quality Integrating the Supply Chain‚ 5th Edition‚ Pearson Education Inc. 2. SIM University‚ (2014)‚ Total Quality Management Study Guide‚ Educational Technology & Production Team Curriculum Administration Team. 3. H&M‚ (2014)‚ Quality‚ Retrieved from; http://about.hm.com/en/About/facts-about-hm/about-hm/hm-group/quality.html 4 5. H&M‚ (2014)‚ Facts About
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There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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isn’t really many comparing factors between the book and the movie but some are that Hannah opens the door to let in the prophet Elijah in both the book and the movie. Hannah tells stories to the women and children in her barrack in both the book and the movie and I think that those stories is probably what kept most of them alive throughout the movie. Rivka survives in both the book and the movie because Hannah wanted her to get out so she took her place to go into the gas chambers. Rivka later
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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became friends with Hannah Hennings. My life suddenly screamed new colors and my attitude flipped. I did not know life could switch in such a drastic way. Hannah Hennings is a relatively new friend of mine‚ but she has changed me in more ways than one. When I made it to my junior year‚ I thought I had already made my friends for life. I was not necessarily open to new relationships‚ and I was not overly social. I did all of the same things and did not bother branching out. Hannah Hennings and I first
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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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